Technical Analyst - Information Systems - Regular Full-time

Regular Full-Time Position - (1.0 FTE)

This position is at the L07 level with an hourly pay range of $38.37 to $48.55

(PSAC Bargaining Unit)

Reporting to the Manager, Information Systems, this position manages computer server and workstation environments including software, hardware and peripherals; provides Help Desk and technical assistance to all YHC end users; provides training to staff on computer operations and presents courses for supported, non-clinical software; performs IT operational duties including network maintenance, system backups, end-user device configuration, and inventory management; performs telephone management; and performs the duties of the Network Analyst on a regular back-up basis.

Knowledge, skills and abilities required:

• Extensive knowledge of networked-based computer equipment and peripherals;
• Experience with current PC-based operating systems and networks, particularly: Windows Server, Desktop Operating systems, and TCP/IP networking;
• Experience with current PC-based business application systems, particularly: Microsoft Office Suites, Symantec Antivirus;
• Strong knowledge of Desktop Virtualization and MS Windows based software and hardware;
• Knowledge of current server technology including server and desktop virtualization;
• Ability to configure network PC's and troubleshoot anomalies;
• Experience working with current telephony technology: cabling, telephone switches, maintenance, and management of these resources;
• Extensive experience performing hardware maintenance, upgrades, and system management;
• Ability to balance conflicting priorities and receiving direction from multiple sources;
• Demonstrated history of maintaining current levels of relevant professional knowledge; credible as an "expert resource" for YHC information and telephone systems;
• Proven and effective analytical skills. Particularly the ability to quickly and correctly analyze a problem situation, and effectively develop and implement a solution;
• Good organizational skills and the ability to work with a minimum of supervision;
• Strong interpersonal and communication skills, Ability to work effectively in teams;
• Ability to effectively teach clients how to effectively use new technology;
• Excellent verbal communication skills;
• Good research, report writing, and documentation skills;
• Cross cultural awareness and sensitivity.

The successful candidate will have completed a post-secondary diploma/degree program in Information Systems, Communication Systems, or a related field of study (2 years); experience working with current computer hardware, networks, and operating systems (2 years); Experience supporting recent versions of enterprise versions of office software; maintaining medium to large scale TCP/IP networks; and supporting telephone and computer network cabling (2 years); Experience supporting end users in a customer service role (2 years). The following experience is desired: Microsoft Certified Systems Engineer (MCSE) designation highly recommended (although not technically required); network administration skills with client/server based computer systems; knowledge of Cisco telephone systems.

Incentives:

• Comprehensive Benefits Package
• Pension Plan
• Relocation Allowance
• Annual Yukon Bonus
• Generous Vacation Time
• On-site Gym
• Free Parking

Closing Date: 4:00pm October 11, 2024