Servicenow Process Consultant
Job Description
ServiceNow Process Consultant
Who We Are:
We are Accenture, a global professional services company, searching for a ServiceNow Process Consultant. Accenture offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Make delivering innovative work part of your extraordinary career. If you have experience on ServiceNow and expertise in architecture, design and development of innovative solutions that always offer the best customization and end user support, then we want to meet you.
The Work:
Working with clients and provide leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD) and Project and Portfolio Management (PPM)
Understanding and being able to utilize ServiceNow methodologies, collateral and accelerators
Gathering and understanding requirements from clients
Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes
Assisting with the design, development and implementation of ServiceNow solutions
Developing and executing test scripts for ServiceNow implementations
Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities
Creating requirements stories, process documentation and training guides
Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultant
Providing support for existing ServiceNow solutions and recommending opportunities for enhancements
Qualifications
Here’s what you need:
Completion of a recognized post-secondary program in Business or Information Technology
Two or more years of hands-on implementation experience with ServiceNow
Previous experience in ServiceNow upgrades
Previous experience with one or more ServiceNow modules
Superior facilitation and presentation techniques
Strong teamworking skills
Ability to professionally represent Accenture with clients
English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus Points if you have:
Certifications in DevOps or other ServiceNow modules
Strong spoken and written communication skills in English and French
Secret clearance eligibility