Senior Business Analyst

Description

Join our team!

This client-facing role of a Senior Business Analyst is to manage multiple projects and client requirements continuously. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills and enjoy daily interaction with external clients.

In this role, as a key member of our TELUS Health team, you will be at the forefront of providing excellent customer service as it relates to client requested changes and implementation activities.This position will provide you with broad exposure to the business leaders and members of the executive team. You thrive in a fast-paced environment and are a detail-oriented, methodical, collaborator who loves working on creative solutions. Any experience with reporting, analytics, and in the health benefits industry is an asset. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!

Here's the impact you'll make and what we'll accomplish together!

You will be an integral part of TELUS teams who will support multiple insurance carriers as well as the business operation teams within TELUS Payor Solutions.

Here's how…

As part of the team, you'll be responsible for:

• Leading carrier implementations, including client onboarding, program rollouts, system testing, and knowledge transfer to relevant stakeholders
• Manage product Change Requests (CRs) by analyzing business and client impact, coordinating with cross-functional teams, creating required documentation, and overseeing the implementation process
• Drive team excellence through issue resolution, system testing, and close collaboration with development and product teams
• Provide guidance and support to internal team members, resolving complex system inquiries and leading support calls
• Champion process improvements by implementing team training programs, creating documentation, and establishing best practices for operational efficiency
• Manage client relationships through regular consultations, addressing operational challenges, coordinating upcoming projects, and providing strategic guidance on immediate concerns
• Analyze client impact through data-driven insights, including extracting and interpreting system reports

Qualifications

Required Experience:

• Experience in the Pharmacy Industry and/or drug knowledge is an asset
• Knowledge of claim adjudication principles - Pharmacy Benefit Management experience is an asset
• Proven ability to collect requirements and document business processes
• Excellent interpersonal and communications skills
• Experience analyzing and reporting on performance and utilization data

Required Skills & Abilities:

• Highly developed personal planning and organisational skills: Negotiating, initiating, planning and organising activities simultaneously within a project as well as with multiple projects
• Highly proficient in MS suite of applications (e.g. Excel, Outlook, Powerpoint)
• Ability to effectively communicate (written and verbal) with internal and external teams
• Strong analytical problem identification, and problem solving skills
• Highly developed personal planning and organizational skills
• Demonstrated ability to adapt quickly to change
• Bilingual (French/English) is an asset

Education:

• Preferred BA designation
• Completion of University Degree or related College Diploma

Required Experience:

• 5-10 years in comparable role
• Previous Pharmacy Benefit Management experience an asset
• 2-3 years client facing experience