Senior Business Analyst, HRIS

SCOPE
Reporting to the Manager, HR Initiatives and Systems Evolution, the incumbent plays a key role in the management, maintenance and expansion of Concordia University’s Human Resources Information Systems (HRIS), including requirements gathering and requirements management process; conducting workshops with stakeholders so as to elicit, analyze, and document the business strengths and weaknesses to identify opportunities and ways of optimizing business processes. The incumbent is a subject matter expert within Human Resources, a person on whom others draw to resolve complex problems.

PRIMARY RESPONSIBILITIES
•    Elicit, analyze, validate and document business, organizational and/or operational requirements. Conduct workshops with users and prioritize the detailed requirements from all stakeholders.    
•    Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs.
•    Provide expert knowledge of HR processes and how they are supported by the HRIS, including system interactions/integrations and dependencies with other modules pertaining to the data managed by HR.    
•    Analyze end user and business unit needs, document business requirements, recommend solutions and best practices required to implement and support the business.    
•    Analyze and understand business operations’ strengths and weaknesses to identify opportunities and ways to optimize business processes and activities through automation.
•    Create and maintain inventory of business process maps and reports related to new processes/features or changes to existing features/processes and associated functional specifications.    
•    Provide support in conducting high-level analysis of enterprise-wide system changes including analysis, deployment scoping, project plan definition and business case writing.    
•    Support daily management of the HRIS’ operational tasks, including the management of application configuration and issue resolution related to the processing of interfaces and file loads.    
•    Analyze user reported systems issues and work closely with IITS in testing, solving and delivering solutions to problems.    
•    Collect and analyze data and process metrics to recommend improvements and drive improvement efforts to increase customer service efficiency / effectiveness for the HR unit.
•    Participate in building and reviewing test strategy, test plans and test cases to ensure requirements are met; supporting QA and testing team; executing user acceptance tests; reviewing defects and working with client to determine the priority of fix and/or manual work around.    
•    Work closely with the user community to analyze new features and functionalities and recommend a deployment approach to ensure it is in line with the objectives set forward by the HRIS steering committee.
•    Apply proven communication, analytical, and problem-solving skills to maximize the benefit of proposed solution and to assist in implementing new business process solutions. Contribute to the preparation of communication plans between clients/stakeholder from project inception to final implementation.
•    Supports user training and assist in the creation and maintenance of training materials.    
•    Perform other tasks in support of the team.

QUALIFICATIONS
•    Bachelor’s degree in a field relevant to the primary responsibilities and 4 to 7 years of related work experience.
•    Business Analysis certification and ITIL certification are assets.
•    Good knowledge (Level 4) of spoken and written English in order to provide complex information, clear explanations and documentation to end-users. Basic knowledge (Level 3) of spoken French.
•    Strong analytical and functional requirement documentation skills.
•    Experience in implementation of ERP systems.
•    Knowledge of SAP S/4 (Payroll) and SAP Success Factors.
•    Business process modeling experience.
•    Experience with Visio or similar process modeling software.
•    Experience in evaluating service management and customer service.
•    Experience in creating reports and working on special projects.
•    Ability to use business intelligence tools for integrated reports creation.
•    Demonstrated ability to understand and clarify business needs formulated by stakeholders.
•    Excellent organizational skills in order to organize work effectively and set work priorities under time constraints.
•    Demonstrated ability as a Business Process improvement specialist.
•    Aptitude to work in a service-oriented environment as both member of a team and independently.
•    Excellent interpersonal and communication skills, able to work autonomously and as part of a team.
•    Knowledge of Workforce Software and Sodales Solutions is desirable.