Lead Process Automation Specialist

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
As part of the Digital Organization Business Operations Team, you will be at the forefront of leading cross-team strategic initiatives, governance, and process transformation projects to drive revenue growth and organizational efficiency. You will support the design, implementation, and governance of business process to drive operational excellence. In this role you will be collaborating with stakeholders and leadership from across Cloud Services, Network & Infrastructure Ops, IT and Global Security teams, to define business critical policies and procedures. This position will also support many ongoing and new initiatives on an ad hoc basis.

WHAT THE ROLE OFFERS

• Responsible for re-engineering existing and manual processes to improve the transparency of approvals, enhance user experience, and improve productivity
• Own process design and documentation
• Lead cross-functional teams to identify, prioritize, and execute process improvement initiatives
• Create and deliver an automation roadmap
• Analyse new business requirements to identify and recommend the most effective approach and resolution to issues.
• Identifying and correcting data feed/links and data quality issues.
• Build positive relationships with internal customers; develop rapport with stakeholder areas across the organization.
• Developing clear presentations summarizing analysis and recommendations for decision-makers.

WHAT YOU NEED TO SUCCEED

• Bachelor's degree in business, finance, economics, information technology, computer science, or a related discipline.
• You will have 5+ years of experience in a business operations role, analytical role, or process automation role.
• Strong technical background with programming language experience like Python or Java and an understanding of how to work with databases and APIs.
• Proven experience automating and re-engineering business processes with results demonstrable in both time and cost.
• Experience analyzing systems and workflow solutions which are aligned with corporate strategy and goals.
• Ability to translate complex technical ideas and challenges into simpler concepts and the skills to listen and understand the challenges of non-technical colleagues.
• Proven experience in problem-solving and troubleshooting issues in a timely way.
• Accountable for managing multiple priorities under tight deadlines, can effectively manage conflicting demands while delivering consistent results for the business.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.