Sr. Business Analyst - Production Support
December 17 2024
Industries
IT: Services
Categories IT Business Analyst,
Remote
Toronto, ON • Full time
WE ARE 3PILLAR GLOBAL
At 3Pillar, culture is more than a buzzword. The power of culture, teamwork, and open collaboration drives our commitment to building breakthrough software solutions that power digital businesses. Our passion for software development has gained us recognition in some of the industry's most innovative spaces, including a spot on the Inc. 5000 list ten years in a row, a three time winner of the Washington Post Top Workplaces Award, and notable features in Forbes, Fortune, and the Washington Business Journal.
We are an innovative software development partner whose solutions drive rapid revenue, market share, customer growth and employee efficiency for industry leaders in Media and Publishing, Information Services, Banking and Financial Services, Insurance and Healthcare. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset's core values - Minimize Time to Value, Solve For Need, and Excel at Change. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through launch and beyond.
WHAT WE BELIEVE
At 3Pillar, our core values - Intrinsic Dignity, Outsized Impact, Open Collaboration, and Continuous Improvement - drive our commitment to providing best-in-class software development services to high-growth businesses across the globe. We've spent more than fifteen years building innovative software solutions. Our executive team has always held our values to the highest standard which has led to active participation on the Forbes Tech Council, a winner of the Ernst & Young Entrepreneur of the Year Award, and a spot on the Washington Business Journal's Women Who Mean Business list.
RESPONSIBILITIES
- Create, manage, and resolve stories in JIRA.
- Create, manage, release (production & ITE), and discontinue corporate forms.
- Evaluate/develop business requirements.
- Monitor development to ensure standards are followed and ease of maintenance.
- Manage incidents and incoming enhancement requests.
- Document and execute user story acceptance tests.
- Provide user story and solution support to team members.
- Support investigation, analysis, and response to incidents.
- Facilitate problem and solution negotiations with business stakeholders and IT team.
- Ensure high quality of development and solution before product increment release.
REQUIREMENTS
- 5+ years' experience in an IT analyst role
- Team lead experience
- Bachelor's degree in finance, Marketing, or Commerce and 4-6 years of experience or an equivalent combination of education and experience
- Problem-solver with strong facilitation and analytical skills who can manage multiple priorities.
- Self-starter with intellectual curiosity and perseverance
- Confident communicator adept at facilitation and comfortable building partnerships with key stakeholders
- Team player who embraces change and strives to improve and innovate processes.
- Eye for detail and a passion for building great products.
- Experience working in an agile environment.
NICE TO HAVE
- Experience with SAP S/4 ERP, Cash Management, TRM, and/or Concur, v1809 or newer
- Experience with Workday HCM and Workday Adaptive
- Experience with Jira
- Experience with Credit Decisioning systems in a financial organization
BENEFITS
- At 3Pillar, we offer a world of opportunity:
- Imagine a flexible work environment - whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
- You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
- We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
- We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
- Join us and be a part of a global tech community! 🌍💼 Check out our Linkedin site and Careers page to learn more about what it's like to be part of our #oneteam!
Similar offers
Searching...