Sr. Advisor, HR Service Experience

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This role designs and executes the strategy for an intuitive, digital first, consumer grade HR user experience. This role partners closely across HR Shared Services (HRSS), HR Centres of Expertise (COEs), 3rd party service providers and People Operations - including HRIT - leveraging experience feedback, data & analytics, and AI technology to propel an employee-centric user experience.

• Acts as the prime subject matter expert for internal/external stakeholders.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads/participates in the design, implementation and management of core business/group processes.
• Oversees the end to end employee experience related to HR program / process within service level agreements and standards.
• Acts as the day to day subject matter expert for the HR program / process and provides advice/support across HR as required to meet program run and build requirements.
• Provides strategic input as a trusted advisor into business decisions on the HR program / process.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group and HR program / process.
• Conducts independent analysis to resolve strategic issues.
• Acts as a subject matter expert on relevant regulations and policies and for internal/external stakeholders.
• May network with industry contacts to gain competitive insights and best practices.
• Participates / leads in the design, development, implementation, and management of core processes.
• Leads the execution of HR program / process; assesses and adapts as needed to ensure quality of execution.
• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
• Performs periodic reviews of the program and understands industry trends, analyzing the impact and effectiveness of the program, providing insights, making recommendations for enhancements and executing changes as required.
• Facilitates the ongoing education, communication and awareness of the HR program / process, including policy, principles and standards for various stakeholder groups to ensure standardized and consistent application and implementation enterprise wide.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks HR program / process performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Builds effective relationships with internal/external stakeholders and ensures alignment.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Performs quality reviews to confirm compliance with standards and identifies gaps or issues.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.