Senior Systems Analyst (Computer-aided Dispatch / Automatic Vehicle Location and Yard Management)

Career Opportunity

A great opportunity in the Information Technology Services Department !

What You Will Do

You will plan and conduct feasibility studies, develop systems business requirement definitions, develop systems designs, direct system build and implementation, and develop methods and procedures for systems of major complexity. The position formulates logical statements of administrative, scientific and/or technical problems and devises solutions.

You will develop and implement new computer systems and enhances old systems by assessing business problems and requirements, and lead the process in providing and implementing computer systems solutions; lead the technical analysis, provide technical direction for the development, design, and systems integration for business engagement through entire project development lifecycle; plan, supervise and direct work to ensure both the technical and support teams acquires sustainable knowledge, skills and technical competencies and that the goals and objectives of the section are achieved; and manage and maintain a close vendor relationship to ensure solutions are promptly delivered to our end users, collaboratively plans and strategize for continuous improvements of our existing processes/systems and aligning them to our business initiatives.

In addition to the above, you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Skills Do You Bring

What Qualifications Do You Bring

• Completion of a post-secondary college diploma or university degree in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
• Extensive hands-on experience designing/implementing/supporting/maintaining large and complex Planning and Transportation Customer Facing based systems.
• Progressive experience working with the business, establishing user expectations, and delivering a working solution.
• Experience in Computer-Aided Dispatch / Automatic Vehicle Location and Yard Management (i.e. CleverCAD, Mobile-ITCS, SmartYard) based systems is an asset
• Experience leading a team to support the development, configuration, implementation of new and existing Computer-Aided Dispatch / Automatic Vehicle Location and Yard Management business applications/products.
• Experience supervising, mentoring and motivating resources to deliver/implement business aligned solutions.
• Ability to be on call during weekends and statutory holidays to support critical transit applications, as required.
• Experience with vendor management and collaboration to ensure a seamless integration with the TTC's existing systems landscape and infrastructure.
• Must possess sound business judgement; highly developed analytical and problem-solving abilities with a positive mindset tackling new and unforeseeable challenges.
• Good understanding of system architectures, project execution, data security and audit concepts, quality assurance principles and practices as well as structured techniques for systems design and analysis
• Good knowledge of disaster recovery (DR), experience in reviewing and providing input into DR plans and procedures.
• Excellent communication skills (oral/written) with an ability to influence decisions and obtain buy-in from various stakeholders.
• Strong ability to initiate, design, communicate, test, implement, sustain and monitor solutions and process changes.
• Strong ability to liaise with the business, gather, analyze and document requirements, propose solutions and prioritize delivery.
• Team player with proven ability to influence cross-functional teams without formal authority.
• Good documentation and presentation skills
• Good communicator and facilitator skills

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.