As a Senior Solutions Consultant, you will be responsible for advanced technical implementation services, product subject-matter-expertise, and use-case solutions as part of the Professional Services Team. You may be called upon to deliver services both during the early phase of the onboarding and implementation, as well as throughout the customer lifecycle and extended use case execution, with primarily our strategic and enterprise customers. This includes supporting the Customer Success team with daily support issues, especially the more complex and technical customer requests, improving the initial customer onboarding process and improving its functionality. This is accomplished by understanding the client's industry and business needs and helping them use the software to execute on their evolving business strategies. Your focus will be to own complex implementations (including integrations) of our products. You will work alongside and partner with Training Consultants and Customer Success Managers and be responsible for rapidly understanding each client's business and requirements and driving them to realize a fast time-to-value from their investment in our products and solutions as efficiently as possible.
In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the US or Canada. In this role, you will report to the Manager, Professional Services.
WHAT YOU'LL DO
WHAT YOU'LL NEED
WHO YOU ARE:
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Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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