Senior Manager, Reporting & Process Design, Global Risk Management

Requisition ID: 212672

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Reporting & Process Design is a senior role within the Policy Adherence & Effectiveness (PAE) team of Global Risk Management (GRM).

The Senior Manager is responsible to provide the required analytic reportings and portfolio insights required to conduct the quality assurance process of the PAE team. The position requires a thorough knowledge and understanding of credit risk throughout the product lifecycle, lending products, policies, processes, and regulatory requirements for the retail and small business lending portfolios, as well as expert skills in data analytics, analysis and reporting. A strong technical knowledge of SAS, SQL, DbVisualizer, data repositories (for retail & small business portfolios in Canada, Caribbean & Central America (C&CA)), and Microsoft Office products, especially Excel is required. The position also requires an understanding of the various adjudication and document retention platforms used in Canada & C&CA in order to fulfill the position responsibilities.

The Senior Manager leads a team of Manager Analytics to support the various tasks associated to the position.

The position is expected to provide ongoing support to the PAE Director and two Senior Managers with new processes, projects, analytics, reporting and initiatives that will improve reviews, reporting to stakeholders and other areas integral to the effectiveness of the team. The role will help the various changes by participating in the design, creation, implementation and ongoing maintenance, and sometimes leading the changes.

In fulfilling the role, the Senior Manager will interact closely with GRM, the various business lines in Canada and C&CA, technical development teams, data analytics teams, systems, operations, Audit, Bank regulators, and any other stakeholders as deemed necessary for accurate and meaningful reporting.

The position also supports PAE management in process improvement, including the identification, project management, implementation and change management of initiatives which will improve the review and reporting provided to all stakeholders. This could include investigation/implementation of technology enhancements, automation process and artificial intelligence impact.

Is this role right for you? In this role, you will have the following responsibilities:

Lead a team of Manager Analytics responsible for producing various monthly data reports to support the Policy Adherence & Effectiveness team. The Senior Manager supports them by:

• Establishing challenging KPIs, in line with GRM and bank objectives of performance driven work and customer centric solutions;
• Providing a critical eye to their reporting to ensure effectiveness and accuracy;
• Providing ongoing support and honest feedback via regular one-on-ones;
• Developing their skills and competencies to help them continue their career growth within GRM and the bank.

Produce the various reports required to complete the reviews (planned or adhoc) by:

• Adequately assigning the requests to Manager Analytics for Origination, Account Management and Collection reports, for both application and account level data;
• Planning the reporting deadlines in advance to allow flexibility in case of unforeseen barriers/obstacles;
• Investigating the data sources and changes to data storage / structures since last data pull to anticipate potential issues and create a resolution plan to address the gaps;
• Maintain ongoing working relationship with various stakeholders using the data regular (e.g. GRM Risk Technology, Digital Factory, etc) to be up to date on all potential changes to systems and their impact on the available data;
• Validating the data extracts to ensure accuracy of the information, flag data gaps and resolve them, and flag policy/process breaches that may require escalation and further investigation;
• Ensuring the reporting is in the format required to complete the file selection process to assign to the review teams.

Lead and support the implementation and ongoing maintenance of automated solutions to help the effectiveness of the team related to the following processes:

• Files selection for reviews to be completed as per yearly schedule;
• Reviews of individual files to be completed by the Managers PAE;
• Summary of review results and gap identification to be distributed to applicable stakeholders for resolution;
• Historic trends on problem files from all reviews and trends of common control results for all portfolios;
• Tracking of opened issues for OSFI, Audit and PAE gaps identification, along with stakeholders' action plans and resolution dates;
• Developing new automation or artificial intelligence initatives to enhance the PAE processes.

Contribute to the review planning process, in particular with the update of the Risk Coverage Matrix used to determine the priority, frequency and yearly file review targets to be completed by PAE by:

• Obtaining all relevant data as it pertains to the Canadian and C&CA retail and small business portfolios, such as but not limited to, outstanding balances, originations and performance;
• Identifying gaps in policies, systems and processes for the individual products as well as any regulator or stakeholder priorities;
• Using the updated information to create and maintain the Risk Coverage Matrix, to establish the review plan for the upcoming months/year;
• Aid in determining and assessing the workload capacity for files to be reviewed by PAE while ensuring the number aligns with minimum requirements.

Support GRM and other stakeholders as it relates to:

• Requests by PAE reviewers to validate the potential control gaps identified by supporting the gaps with adequate data confirmations and sizing up the bank exposure to the problem;
• Maintain various PAE documentation outlining the processes completed by the Analytics team (e.g. data definition library, format requirements, database information, procedural guides);
• Adhoc review requests that are assigned last minute;
• Mortgage insurer, Audit and regulator (e.g. OSFI) reviews to support the various reporting and data investigation requirements prior, during and after their reviews.

Quality assurance reviews:

• Plan the assigned quality assurance reviews with direct reports (could be file reviews or data reviews), including KPIs to ensure yearly targets are met.
• Execute the review plans, supporting the direct reports and coaching them as the review progresses. o Deliver results to stakeholders and obtain concurrence on findings.
• Follow up on feedback / action plans from stakeholders.
• Conduct regular follow ups with the action owners to ensure action plans are on track to be completed by the provided resolution dates;
• Co-host the monthly OSFI GRM Audit & PAE meetings to obtain updates on outstanding items.

Lead team:

• Establish and communicate clear challenging performance objectives to direct reports;
• Schedule ongoing one-on-ones with your direct reports, focusing on performance conversation to ensure all Key Performance Indicators are met;
• Foster an open-door environment to promote communication, transparency, recognition for work well done, and address any negative behaviours on the spot;
• Help your direct reports with their personal development and career plans;
• Action all feedback receives from stakeholders, management and via ScotiaPulse.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

• At minimum a business, statistics, or an information technology related discipline university degree
• A minimum of five or more years of progressive, relevant and practical experience with Scotiabank or other world class organizations, preferably with financial institutions, in information management fields, and a proven track record of success in implementing effective information systems that support and generate profitable and information decision-making in the financial services sector.

In order to successfully fulfill the position requirements, experience and knowledge of complex multi-dimensional computer design, programming, testing, problem solving and data analysis experience in order to work cross functionally within an environment of multiple data repositories, multi-systems, multi-architectures, and multi-business lines. Particularly, excellent knowledge and experience in the following areas are essential:

• SAS, DbVisualizer, SQL
• Office Applications i.e. VBA, MS Excel, other MS Office products;
• Database applications i.e. EDW/EDL and other sources Working with large amounts of data from a variety of different sources;
• Visualization tools such as Tableau, Python, Qlik, Power Bi are also an asset;
• Innovative by devising novel solutions that will streamlines processes and improve effectiveness;
• Ability to influence and secure co-operation/assistance from other departments;
• Strong verbal and written communication and presentation skills, particularly in relation to presenting complex and analytical results to non-technical colleagues at all levels;
• Experience effectively working in a global matrix team, across a range of functions, seniority and geography;
• Highly motivated, organized individual with strong communication and interpersonal skills, knowledge of project and process management disciplines and a positive 'can do' attitude;
• Strong time management skills, ability to multi-task, while being results oriented and team focused;
• A broad range of cross-functional business, industry and functional knowledge is required to integrate technical solutions with business requirements.

What's in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.