Senior Manager, Operations

Requisition ID: 213326

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global AML Alignment

Scotiabank's AML Technology team is responsible for running global services that provide the detection and investigation capabilities to meet our Global AML regulatory requirements in the different jurisdictions that Scotiabank operates in. We do this in partnership with the Global AML business to deliver core business capabilities to the enterprise. We work with the different technology teams as we provide an integrated solution both locally and with other global systems team. We support the Investigation Units that support the Global AML space as well.

Role & Accountability

• Lead and manage a team of diverse technology professionals in overseeing the application and batch processing operations for AML technology systems.
• Establish and maintain standard operating procedures, ensuring completeness, consistency, and adherence to Scotiabank policies and best practices across all operational activities.
• Mobilize the team to address timely, production issues and incidents and adhere to SRO protocols for reportable incidents.
• Maintain software and hardware currency in accordance with Bank policy; work with business stakeholders to ensure such matters are budgeted for and prioritized.
• Work with partner technology teams to ensure application stacks are patched regularly per schedule and protected from security vulnerabilities.
• Ensure adequate resourcing for applications, systems, and processes being supported; work with managed service providers for staffing needs.
• Fulfill regulatory, audit, and IT Risk requests for information pertaining to system operation matters.
• Liaise with project and development teams to keep abreast of and prepare for impacts to operations and application roadmaps.
• Introduce additional efficiencies in operations through enhanced monitoring, detective and preventive tooling, and automation where applicable.
• Liaise with product vendors for ongoing support and guidance where applicable.

Education / Experience / Other Information

• Bachelor's degree in computer science, engineering, or a related field; advanced degree preferred.
• Minimum of 7 years of experience in technology operations, with at least 3 years in a leadership or managerial role.
• Proven track record of successfully leading operational teams and delivery of reliable support.
• Knowledge of multiple programming languages and technologies, such as Java, Python, .NET, JavaScript, and cloud-native development desirable.
• Experience with operational monitoring tools and platforms
• Proficiency or experience in data analytics and visualization tools, such as SQL, Python, R, Tableau, or Power BI.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams to achieve their full potential.
• Highly analytical with strong problem-solving abilities and attention to detail.
• Experience with cloud-based technology (e.g., AWS, Azure, Google Cloud) is a plus.
• Certification or experience in software development methodologies (e.g., Agile, Scrum Master) is desirable.
• Experience in the Financial Services industry an asset.

Working Conditions: Hybrid

• As AML Technology applications and processes run 24/7/365, the Senior Manager Operations is expected to regularly be available off hours (evenings, weekends, holidays) in the event of any production operation disruptions.
• Regular office setting accommodations are provided in a number of different Scotiabank locations with 24/7 access.
• Mobile devices will be provided and paid for by Scotiabank to ensure communication and network connectivity.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.