Senior Information Systems Analyst

About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer's (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Under the general supervision of the SIS Core Systems Manager, you will be part of a dynamic, collaborative and innovative team developing, implementing, and supporting curriculum and student records applications. You will work in cross-functional teams with developers, analysts and stakeholders on new and existing products using established methodologies, including Agile development processes. You will participate in all stages of the product life cycle including design, development, implementation and support. You may be involved in any existing or new projects and products but will have particular involvement with ROSI, ROSI Express, Degree Explorer and other applications and procedures that support the student life cycle. A thorough understanding of student registration and fees processing are required in order to excel at this position. Additionally, you will actively participate in a transformation program aimed at modernizing the legacy student information system.

Your responsibilities will include:

• Researching, analyzing and recommending potential changes to system features
• Ensuring system changes are consistent with business processes
• Testing business applications to ensure reliability
• Analyzing and documenting business requirements
• Providing detailed information on system specifications to clients
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years experience in a post-secondary education institution
• Extensive experience in the use and/or support of enterprise student information systems
• Experience with the use of business analysis practices and tools
• Experience supporting users of business applications
• Experience in training users and producing user documentation
• Understanding of admission, registration, enrolment, course management and fees processing
• Understanding of relational databases and SQL
• Clear and concise communication skills (spoken and written); ability to present complex concepts, requirements, and procedures
• Demonstrated superior client service skills
• Strong organizational and time management skills
• Strong analytical skills; able to interpret business requirements and articulate them into models and concepts
• Project management and product management skills; ability to identify dependencies, risks, and priorities

Assets (Nonessential):

• Familiarity with Sharepoint
• Familiarity with Service Now, Azure DevOps or other service ticketing and task management applications
• Familiarity with Agile development practices.

To be successful in this role you will be:

• Articulate
• Communicator
• Diplomatic
• Multi-tasker
• Organized
• Problem solver

Closing Date: 03/04/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.