Senior Business Analyst (Lifecycle Team)

Description

Shape the future of customer experience excellence

Join our team

Seeking problem-solvers with a passion for innovation. Join our P&C Operations team to tackle diverse challenges from start to finish. We're committed to creating an exceptional experience for both our customers and team members. If you're driven by solving big problems and want to be part of a dedicated team, we want you!

Here's the impact you'll make and what we'll accomplish together

As Senior Business Analyst, you'll collaborate with cross-functional teams to optimize operational efficiency and enhance team member experience. You'll own People On-boarding, Cross-Boarding and Off-boarding processes in SuccessFactors (TeamHub) for all paid and non-paid team members, ensuring master data integrity, validation, and reporting while providing thought leadership and technical expertise to all users. You'll partner with TELUS teams at all levels to create world-class experiences for candidates, leaders and team members. While driving operational readiness projects, you'll also identify and lead transformative, strategic changes for the entire P&C team.

Join us to make a significant impact on our people processes and organizational success.

Here's how

• Represent P&C operations in M&A integrations, collaborating with core project teams
• Manage the team member journey for large-scale organizational changes and people moves across legal entities
• Coordinate system readiness for on-boarding, cross-boarding, and off-boarding processes, including testing and defect management with other stakeholders
• Responsible for ensuring data integrity in core HRIS for team member master data
• Optimize internal processes to enhance efficiency and team member satisfaction
• Spearhead transformational initiatives to improve business readiness and organizational agility
• Foster strong cross-functional partnerships to deliver optimal experiences
• Prioritize team member experience in all work and actions to meet customer needs

Qualifications

What you'll bring

• You are highly motivated with the ability to manage diverse workloads effectively
• Analytical and creative problem-solver, you make sound decisions under pressure
• You are accountable and resourceful, thriving in autonomous environments, skilled at seeing the big picture and proactively looking around corners, while focusing on details
• Effective communicator, able to convey complex ideas to diverse audiences
• You possess demonstrated leadership and influence skills
• Your knowledge includes a solid understanding of HR processes, policies, and procedures and change management methodology
• You approach work with combination of enthusiasm, passion, and curiosity rooted with education and experience

Great-to-haves

• Bilingualism (English & French)
• CHRP Designation

Join us in creating awesome experiences and solving big challenges in the world of People & Culture!