Salesforce Business Systems Analyst
September 18 2024
Industries
Consulting services
Categories Business Process Analyst, Business Systems Analyst,
Toronto, ON • Full time
Job Description
Title: Salesforce Business Systems Analyst
Location: Toronto
Ready to fast-track your Salesforce career?
This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we'll nurture your talent in an inclusive culture that values diversity.
Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to …THE NEW, using leading-edge technologies on some of the coolest projects you can imagine.
WORK YOU'LL DO
Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:
- Plan + Elicit + Analyze + Document + Communicate +Manage system requirements; Assess client needs and recommend the right technology; and Offer operational and process-related analysis and support.
- Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
- Research and analyze current state system capabilities and define technology solutions options and recommendations.
- Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.
- Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
- Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
- Participate in quality management reviews, including designs, prototypes and other requirements work products.
- Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
- Provide operational and process-related analysis and support.
- Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
- Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in client services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
- Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
- Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.
Qualifications
WHO WE´RE LOOKING FOR?
Basic Qualifications:
- Undergraduate Degree or Technical Certificate.
- 5-7 years relevant experience as a Salesforce Business Analyst professional
- 4-6 years of experience in Salesforce FSC (Financial Services Cloud)
- Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
- Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.
- Ability to work independently as the senior or lead system analyst and coach or guide team.
- Experience and comfort level acting as a subject matter expert and consultant.
- Certifications Preferred: Salesforce Certified Administrator
Ability to work at client location (Toronto) onsite 2-3 days/week.
Preferred Skills:
- Bilingual in French and English
- Eligible for Secret Security Clearance
- Practical experience in implementing at least one of the following Salesforce products (Sales, Service, Marketing, Experience Cloud)
- Experience in business process automation projects, cooperation with development teams, and understanding of Salesforce architectural concepts and its ecosystem
- Excellent communication skills in English (French is an asset)
- Experience and certification with Salesforce Sales and Service Cloud, Experience Cloud, and Financial Services Cloud will be considered as an advantage.
- Experience with managing client workshop.
- Experience with design thinking techniques
- Exceptional communication and presentation skills
WHAT'S IN IT FOR YOU?
- Competitive benefits, including a fair and balanced parental leave policy.
- At Accenture, we believe in bringing the best to our clients through continuous learning & improvement - from basic skills to industry-specific content - available to all our people.
- Career coaching and mentorship to help you manage your career and develop professionally.
- Performance Achievement - our performance management process that focuses on your strengths, progress, and career possibilities.
- Fantastic opportunities to develop your career across a variety of clients.
- Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.
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