Manager, Process Analysis and Improvement

Career Opportunity

A great leadership opportunity within the Business Management & Performance department within Finance.

What You Will Do

You will be responsible to lead, facilitate and/or support initiatives that mature and bring consistency and improvement to the Corporate Services Group's business management and planning processes and practices. The role also plays a critical role in developing and implementing a multi-year business planning process framework to link and integrate corporate planning, business planning, and financial planning & budgeting.

As the Manager, you will identify and prioritize business processes, practices, and procedures for improvement; gather and analyze background information from multiple sources; develop strategic plans to drive improvements; communicate recommendations; and implement approved projects. The goal of the process improvements and implemented projects identified is to increase operational and service level efficiencies, mitigate risk, and improve KPI results.

In addition, you will also manage the creation of processes, procedures, and templates; develop and implement structured change management plans; and provide corporate business training to Corporate Services and other Business Partners across the organization. Lead and/or support development, documentation and dissemination of corporate business management processes, procedures, controls and standards including but not limited to financial management, procurement & commercial management, business case standards, etc.

As a key player in supporting transformational programs, you will require an excellent understanding of existing services, strategies, plans, objectives, KPIs and targets, in order to develop and implement leading practices that deliver the highest level of performance, quality and customer service.

In addition to the above, you will support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Qualifications Do You Bring?

• Completion of a post-secondary education in a relevant discipline (e.g. business administration, finance, public administration, etc.), along with progressive related experience, or a combination of education, training and experience deemed to be equivalent.
• Demonstrated experience in developing and implementing business management and planning procedures, processes, and tools based on leading practices
• Experience in strategic and business planning support and evaluation; financial planning, budgeting, analysis & management; performance measurement, in a large public or private sector organization
• Experience in developing and delivering corporate training and development programs related to business management policies, procedures and processes to maximize financial and organizational performance & efficiency at a corporate or enterprise level
• Knowledge of industry best practices and regulations related to business management
• Good understanding of governance and accountability frameworks, principles, and application, preferably in a large public sector organization
• Strong research, analytical and conceptual thinking skills, with the capacity to understand complex financial, service, operating, and policy issues, as well as program interrelationships and the potential impacts and outcomes of policy actions; the ability to conceptualize and develop options and recommendations
• Excellent written and verbal communication skills, including writing reports and delivering presentations with complex technical information to senior leadership teams
• Experience with enterprise-wide financial, human resources and budgeting systems, preferably SAP
• Expert knowledge in MS Word, PowerPoint and Microsoft Excel (including Macros, Pivot Tables, Lookup Functions and Data Analysis Functions) and other computerized applications related to financial planning, budgeting, accounting, costing and cost control
• Ability to develop effective relationships, including staff at all levels
• Ability to manage competing priorities and demands in a rapidly changing environment
• Demonstrated commitment to continuous learning due to the complexity and rapidly changing conditions and issues
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
  

Skills

What we Offer?

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.