Investigations Analyst (24 months)
The Investigations Analyst assists the Investigations Manager and the Investigators by providing general support to the operation of the Investigations Department. The duties include obtaining evidence, conducting preliminary queries and analysis to support individual investigations as well as identifying trends and patterns in lawyer and client behavior through data analysis. The Analyst will be responsible for creating and running queries and conducting preliminary analysis of target lawyers' billing and roster member data and reporting findings to the Manager.
The analyst is responsible for entering referrals and advisements into the Department's Case Management Software on a daily business while also maintaining a duplicate copy of the information in a central repository location to protect the integrity of the data received.
Other functions include: querying the overlap between Duty Counsel Statement-assisted clients and Certificate clients, conducting client eligibility investigations, analyzing calendarized dockets, and analyzing financial records.
The Analyst will also open files, contact LAO clients to obtain consents, and arrange appointments, and will communicate with clients, court transcriptionists, court staff, witnesses and lawyers and with the general public.
Home Location: Toronto/Provincial Office
Secondary Location: Not applicable
Reporting to: Manager, Investigations
• Conduct examination and analysis of targeted lawyer accounts, dockets and other documents.
• Develop reports and analytical tools to identify overall risk trends and support individual investigations.
• Assist the Manager and Investigators during the interview process of lawyers and clients who are the subject of investigations.
• Assist the Manager to monitor, track and responding to in- and out-going correspondence and communication for the Department, including managing referrals from other departments within LAO and interactions with the LSO.
• Request Criminal Law Court Information, Family Law Endorsements/Continuing Record and other court documents. The requests may be made to District Area Directors/Supervisory Duty Counsels/MAG/Court Offices for analyzing and comparison of solicitor's billings to ensure proper billing of accounts for services rendered.
• Prepare detailed reports for the Manager outlining the summary and analysis conducted.
• Conduct client eligibility investigations and provide reports on recommendations on course of action.
• Excellent analytical skills.
• A good understanding of the Legal Aid Services Act (LASA, 2020) and its Regulations, LAO panel standards, the Tariff and Billing Handbook and organizational policies governing key LAO processes: client eligibility determination, certificate issuance and management, lawyer empanelment and certificate billing.
• Superior knowledge of Microsoft Office, including Access and advanced Excel and well-developed computer skills to create detailed electronic reports on audit investigations of solicitor accounts.
• Strong understanding of both the Block Fee and Tariff Billing and Payment systems.
• Excellent prioritization and organization skills.
• Well-developed written and verbal communication skills to prepare internal and external correspondence.
• Knowledge of the policies, procedures and operational context of the Investigations Department and the Audit and Compliance Services Branch.
• Excellent negotiation skills.
• Above-average Stakeholder collaboration.
Assets:
• Bilingualism is an asset.
• Knowledge of Case Management Software, Power BI, PeopleSoft, SQL, Python and Business Intelligence tools is highly desirable.
Organizational Competencies Expected:
• Client Focus
• Teamwork
• Adaptability and Flexibility
• Personal Motivation and Accountability
• Focus on Quality and Best Practices
• Problem-Solving and Judgment
• Organizational Awareness
To apply submit a cover letter & résumé.
This position is represented by the OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire
Only those candidates selected for an interview will be notified by email.
Please note that all applicants are encouraged to provide a valid email address for communication purposes.Applicants may receive written correspondence regarding this job posting directly to the email addressprovided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As anapplicant, it is your responsibility to ensure that you check your email regularly.
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