Coordinator, Information Services

Career Opportunity

Come join our team at this exciting time with this new opportunity within our Track & Structures team. Be essential in moving people along our transit system.

What You Will Do

Reporting to the Operations Coordinator, the Information Services Co-ordinator is responsible for reviewing, analyzing and evaluating business processes and user needs in order to determine system requirements and co-ordinate the development of systems from initiation and planning to development and implementation. These responsibilities include cost benefit and feasibility studies, documentation and validation of business requirements, process and system design and installation/implementation of systems of medium to major complexity. The incumbent may act as a Project leader for various systems, or operations related projects. The incumbent may also be instrumental in continually expanding application use by clients, demonstrating business solutions, configuring applications, providing quality assurance testing and training as required. In addition, the incumbent is responsible for researching and reporting on operational procedural problems, directing project teams and managing departmental contract initiatives.

This involves:

• Functioning as the Track & Structure Departments main IT representative and liaising with staff from the Information Technology Services Department and external companies regarding technical requirements, and other end-user computing hardware, software and operational issues;
• Evaluating requests for new information systems or revisions to current systems;
• Co-ordinating responses to calls from end-users and providing follow-up support in all areas;
• Resolving system problems of all nature (system crashes or failures) and ensuring data files are correctly restored;
• Formulating procedures to guarantee that the Track & Structure Department's critical systems are operational and recoverable in the event of accidents or disasters;
• Acting as consultant on the new technologies available to the users, with the objective of improving the end-users productivity and taking action to accomplish this.

As a TTC employee you are responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer and you will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Your application will demonstrate several years of directly related work experience in an environment involving the technical aspects of multi-disciplined computer functions and systems;
• Your application will also a good working knowledge of personal computers and peripheral equipment;
• You have knowledge of the information technology processes and operations utilized in the Track & Structure Department;
• It would be an asset if your application demonstrates proficiency in computer programming using visual basic or C# ;
• Your educational background with a post-secondary college diploma or university degree in computer science or a related field is integral and will contribute to the success in this role;
• Excellent interpersonal skills and the ability to coordinate efforts of others;
• Possess analytical and problem solving skills with effective verbal and written communication skills;
• Ability to gather information, conduct research with superior analytical and writing skills;
• Manage conflict and ability to problem-solve.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.