Control Tower Lead

Position Title: Control Tower Lead

Position Type: Regular - Full-Time ​

Position Location: Toronto HQ

Requisition ID: 33670

ABOUT MCCAIN

At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

Why join the McCain family.

Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life.
Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.
Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

McCain is a place where you can grow from the ground up, so join us and see how you can MAKE IT at McCain.

ABOUT THE ROLE

McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about working within a customer centric supply chain. We are seeking a talented, bright and hardworking individual with willingness to work cross functionally and to support the growth of the Control Tower team within the Customer Solutions NA organization.

The primary responsibility of the Control Tower Lead NA is to maximize service and minimize cost in our of key distribution channels. As the owner of one or more distribution channels or geographies, this role will proactively manage site level distribution requirements and upcoming order volumes against network constraints and set direction on prioritization to deliver McCain's goals.

In inventory or capacity constrained environments, this role will be the primary owner of proactive efforts to address issues, rally cross functional teams to action, and set and drive corrective action plans.

The role will ensure high levels of Network operation and Inventory Effectiveness to ensure a customer centric Supply Chain. This will be done by supporting the Sr Manager E2E Control Tower, partnering with the other Control Tower leads, collaborating with key internal stakeholders to identify current points of opportunity and utilizing established corrective actions to improve the customer experience in North America.

The ideal candidate for this position is inquisitive about our business and understands the importance of Order to Delivery processes both internally and externally to drive strategic supply chain partnerships with Customers. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess analytical capabilities, business insight, and excellent verbal and written communication skills. The ability to work within a team environment supporting clearly defined company and department guidelines, function effectively under time constraints, manage changing priorities and work on several initiatives simultaneously is a must.

LEADERSHIP PRINCIPLES

Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.

We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.

We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Function as the Control Tower owner for one or more distribution segments of the McCain North American Supply chain network and to work with the Control Tower Senior Manager to balance and achieve optimal results across the network.
• Proactively prioritize movements to maximize fill rates and ensure the health of all inbound and outbound movements through a particular network to. Develop and maintain tools to ensure proactive activities, including the 13-Week network forecast.
• Lead triage efforts to drive improvement and rally key Supply Chain stakeholders to address and properly prioritize future capacity constraints and/or bottlenecks. Develop allocations and TOS recommendations and collaborate with GTM Directors, SC Customer Service Director, and SC Experience Director to align and execute with excellence.
• Standup focused E2E response programs to drive performance at a Customer Site/Region, or BU level.
• Own Network KPI performance for their owned BU and Regions. Leverage analytics and reporting to define & drive opportunities to level-up Supply Chain reliability, performance and cost. Examples include site throughput (pallets & weight by day), lead times, CFR by DC, ,in-bound on-time %, out bound on-time %, DC/Trans capacity (both operational and theoretical).
• Ensure Inventory Health by partnering with Deployment and Inventory Management teams to evaluate long and stranded inventory positions and evaluate the best course of action to resolve for their assigned business segments.
• Establish or participate in adhoc projects, as needed, to improve performance or enable cost savings.

REQUIRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor's Degree in Supply Chain, Business, or Operations Management.
• 5+ years Supply Chain experience, preference towards Customer facing roles, Logistics, Supply / Demand Planning.
• Willingness to participate in open and candid coaching conversations for career growth and development
• Thorough and meticulous with the ability to work with speed and accuracy.
• Bias towards action, able to analyze multiple pieces of information and act decisively.
• Effective communication skills (both oral and written) with the ability to interact with all levels of the organization.
• Understand sources of information and can procure information effectively.
• Experienced and highly competent with Power BI and Excel
• Experience working within cross functional teams with diverse career backgrounds.
• Understanding of major business processes and associated data within the Customer Solutions space, as well as a working knowledge of relevant departments (such as supply planning, manufacturing, sales, marketing, engineering, IT, etc.) and how they integrate with Logistics.
• Cross functional awareness with the ability to support others who report to other parts of the organization to deliver projects successfully on-time and on budget.
• Embraces a culture of continuous improvement within the logistics and customer solutions teams.
• Engages with cross-functional teams supporting supply chain process improvement projects.
• Successful demonstration managing multiple requests at one time, while meeting (or exceeding) leadership expectations.
• Willingness to accept coaching, mentorship and being held accountable.

THE MCCAIN EXPERIENCE

We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.

#Ll-Hybrid

Compensation Package: $81,600 - $108,900 CAD annually + bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.

Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.

Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy

#LI-Hybrid

Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: ​Control Tower ​
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol

Company: McCain Foods (Canada)