Business Systems Analyst I

Description

Empower the Finance Business Assurance team to minimize revenue leakage, optimize costs in areas like commissions and settlements, and modernize processes and applications to meet the evolving needs of our business.

Join our team and what we'll accomplish together

The Finance Assurance & Operations (FA&O) strives to be a trusted business partner & enabler for financial excellence and operational efficiency. Through our culture of continuous improvement and collaboration, our passionate team members aim to optimize financial operations, mitigate risks, and provide insights to drive informed decision-making and exceptional business outcomes. Our team lives within Finance Business Partners (FBP) as part of the broader TELUS Corporate Affairs & Finance (CA&F) team.

We are active in our journey to continuously create a more inclusive environment and we value diverse perspectives in everything we do. We ensure ongoing development is central to each team member's experience. We respect and value each person's talents.

As Business Systems Analyst I, you will actively collaborate with teams in CA&F and across our business. You are a dynamic and accomplished individual who:

• Drives exceptional outcomes through cross-functional collaboration
• Leverages data insights to support decisions, develops innovative solutions, and passionately uses technology to advance our business
• Understands the importance of relationships, effective collaboration, and quickly building trust across the organization

This role reports to the Director, Finance Business Assurance, Finance Assurance & Operations.

Here's How

As a Business Systems Analyst I on the Finance Business Assurance team, your primary responsibility will be to support the Commissions Assurance & Channel Audit team. You will work closely to identify and recover fraud, drive the adoption of modern technologies within the space, and establish proactive controls to enhance process efficiency and integrity.

Your Key Responsibilities Include:

• Data Analysis and Insights: Analyze data to uncover insights, identify trends, and provide actionable recommendations to support strategic decision-making and reduce fraud
• Technology Modernization: Identify opportunities to leverage new technologies to drive improved business results, supporting initiatives from ideation through the implementation cycle
• Thought Leadership: Deliver thought leadership in solving complex challenges, focusing on innovative solutions that drive profitable outcomes
• Project Management: Partner with business and technical stakeholders to ensure project and application delivery schedules are on track and aligned with the strategic roadmap, proactively identifying and resolving any issues or roadblocks
• Stakeholder Engagement: Foster strong relationships with stakeholders at all levels, ensuring effective communication and strategic alignment across the organization
• Culture and Environment: Foster and support a high-energy, results-oriented, inclusive work environment that encourages a culture inspiring everyone to give their best to our customers and team
• Day to day ownership: Working closely with revenue assurance, settlements & commissions team to meet their evolving needs

Qualifications

You're the Missing Piece of the Puzzle if You Have:

• Experience: 1 to 3 years of experience in supporting functions such as data analytics, automation, machine learning, or predictive modeling within a financial oversight setting
• Problem-Solving Skills: Proven problem-solving, strategic, and analytical capabilities with a convincing track record of setting and delivering against key metrics
• Communication Excellence: Excellent storytelling and written communication skills in both business and technical contexts, with the ability to tailor your communication to different audiences across all levels of leadership
• Proactive Mindset: A passion for working in a dynamic, high-performance culture with a proactive tendency to identify business opportunities
• Educational Background: A post-secondary education in a relevant field (e.g., business, technology)

Great-to-Haves

• Prioritization: Effective at managing and meeting deadlines for multiple tasks and priorities of varying complexity
• Agility: Experience in and thrives under the nature of a contact centre environment and can pivot, re-prioritize and adapt quickly
• Technical Capabilities: Strong aptitude for data analytics, systems & applications calibration, artificial intelligence, machine learning, & predictive analytics