Business Analyst (Digital)

Scope of Position

At Alterna, we are reimagining everyday banking while supporting the financial futures of our members. The Business Analyst-Digital translates insights into actionable plans within the Digital Channels Applications team. This role will involve translating the needs of our members into user stories and business requirements. You will develop a deep understanding of the digital channel product stack (online banking, mobile) from multiple perspectives- member, technical, operations, business and more.

You will be an integral part of the Digital Channels team supporting the evolution of the digital platform, while ensuring the platform is running through on-call support.

Major Responsibilities

Business and Data Analysis

• Performs in-depth system analysis to interpret business rules and requirements for technical systems
• Translates conceptual design into thorough business specifications or into functional solutions (e.g. BRD, User stories)
• Develops or coordinates and makes recommendations on test scripts to participate in testing sign off or business user sign off
• Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
• Participates in the implementation and delivery, and provides post-implementation support
• Works closely with developers, system analysts and other business analysts to ensure that the full effects of any system changes are complete
• Creates actionable analysis using a diverse set of data and analytical capabilities and tools (excel, SQL, statistical analysis, etc)
• Provides on call production support for the digital applications

Service design

• You will understand complex systems and help reorganize longstanding operating models to remove barriers to great experiences
• Become a subject matter expert for the digital applications from a technical and member perspective
• Coordinate, schedule and facilitate process improvement and design sessions and apply root cause analysis techniques
• Perform needs assessments and defines functional requirements of perspective business systems as required
• You will work with multiple employee groups to help design member-centric solutions.
• Use various tools to uncover ways to help make our members financial lives easier including journey maps, service patterns and service blueprints to effectively institutionalize customer-centric practices.
• Act in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
• Support the implementation of process improvements and general maintenance
• Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs

Qualifications

• University degree in a computer science or related field and equivalent working experience (or working toward a business analysis certification) with business analysis, methods and procedures
• A minimum 5 years experience at this level
• Excellent data analysis skills and desire to support data driven decision making.
• Experience following the iterative and agile SDLC and working in a DevOps/Agile environment (we use Azure DevOps)
• Solid background in team facilitation, business process analysis and experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions

Key Skills and Competencies

• Get stuff done attitude
• Ability to deep dive on analyses
• Excitement for the Financial services and Fintech sector
• Significant analysis and problem resolution skills, initiative, sound judgment and communication ability (verbal and written), combined with creativity and strategic thinking
• Ability to multitask and adapt to shifting/changing priorities
• Ability to communicate effectively and present recommendations for approval to all levels including senior managers
• Good organizational and time management skills as well as facilitation skills
• Ability to understand information architecture and systems thinking as they are used to design a service

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking™ for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

Working at Alterna

We are incredibly proud of our corporate culture of Integrity, Respect and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.