BSA Production Support

WHAT IS THE OPPORTUNITY?

As a Business Systems Analyst, with the Smart ATM Production Support team, you will work with partners across T&O and various business lines to ensure requirements are understood and met, with a focus on ensuring the client experience is industry leading. With access to various tools, you will have the ability to contribute in a meaningful way towards positive business results by identifying client impacting trends.

WHAT WILL YOU DO?​

• Participate as a SME for an established Smart ATM environment
• Responsible for entering escalated defect investigations (Jira Tickets)
• Recommend process improvement when deficiencies are recognized
• Act as a liaison between the Production Support group and the DCP group to ensure smooth release processes
• Develop strong working relationships with key partners in the CSCs supporting Electronic Journal understanding
• Support all Smart ATM Production implementation Verification activities (pre and post)
• Electronic Journal analysis using proprietary interfaces to support client investigation
• Liaises with Release and Technical teams, QA and Infrastructure groups, to co-ordinate various work efforts

WHAT DO YOU NEED TO SUCCEED?

MUST HAVE:

• 5 years' experience in a Production Support focused function or role
• Excellent communications and facilitation skills
• Agile experience
• Experience working with cross functional teams
• Ability to manage expectations/ requirements with cross functional teams and stakeholders

NICE-TO-HAVE:

• Understanding of various components of the ATM ecosystem
• Service oriented
• Application knowledge

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Agile Working, Atlassian JIRA, Communication, Computer Operations, Customer Service, ElasticSearch, Enterprise Application Delivery, Group Problem Solving, IBM Tivoli NetView, Information Technology (IT) Infrastructure, Interpersonal Relationships, Kibana, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-03-202025-04-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.