Business Process Lead, Patient Services

Are you highly organized, detail-oriented and able to work accurately in a busy environment? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a Business Process Lead, you are responsible for providing high quality expertise to users of the Ontario Health atHome’s key business applications. This support will include analyzing business process concepts and methods, developing and implementing key business process applications and practice.

What will you do?

• Develops and maintains an excellent business knowledge and understanding of the key Client Services business processes used in Ontario Health atHome which includes but is not limited to:
• Patient Service policies and procedures, CHRIS business processes and any other applicable systems;
• Prepares industry standard documentation in business process and information flow related to business practices in Ontario Health atHome;
• Provides direction to facilitate and lead the development, and maintenance of the above documentation as directed by business owners;
• Engages document owners, subject matter experts, and business and client service leads to validate and lead the development of new processes required for initiatives in Ontario Health atHome;
• Leads in the identification and development of process alignment between Ontario Health atHome and external health partners
• Compares, contrasts and evaluates business process system flows within the organization to ensure maximum effectiveness and efficiency, in accordance with strategic directives;
• Identifies and proposes efficient changes and improvements in business flows for optimal efficiency and minimization of duplication and waste in the system;
• Participates in generating and/reviewing the delivery of process changes to staff at Ontario Health atHome;
• Leads in the organization and planning of business process training to client Services and other Ontario Health atHome Staff in order to support business practice;
• Participates in CHRIS release management – examining release information, identifying business impacts and required changes or development, preparing material to support the change;
• Plays an active role in the examination and analysis of future potential CHRIS functionality rollout – understanding the impact of change and capacity of Ontario Health atHome
• Active leader and participant in evaluation of business processes and impacts;
• Assists in developing application specific business continuity plans and providing education on these plans;
• Provides input and advice for data quality management;
• Participates and organizes special projects as required;
• Participates in orientation of new staff including coordinating return to work education and schedule and coordination of application and clinical education of new hires;
• Attends and participates in meetings as required;
• Performs other duties as required.

What must you have?

• Diploma or Degree (or equivalent in a related field) plus relevant experience;
• 2-3 years experience, preferably in a healthcare setting;
• Preferred experience working in process analysis preferably in a healthcare environment;
• Experience in delivering and supporting adult training/education sessions preferred;
• Experience in customer service preferred;
• Project Management certification and/or experience an asset;
• LEAN methodology experience is an asset;
• Excellent computer skills - Windows, Microsoft Office including Word, Excel and Outlook;

What would give you the edge?

• Knowledge of services provided by Ontario Health atHome
• Extensive experience and knowledge of the CHRIS Application related to business process and maintenance
• Strong understanding of current business processes at Ontario Health atHome
• Ability to organize and lead projects and initiatives
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: November 6, 2024 Closing Date: November 20, 2024

Job Title: Business Process Lead, Patient Services

Job Type: Permanent Full Time

Initial Assignment: Clinical Support & Applications

Hours in a Bi-weekly Period: seventy-five (75)

FTE: 1.0

Compensation: $79,285.64 - $94,671.25 annually

Reports To: Manager, Patient Services Education

Department: Patient Services

Group: Non-Bargaining

Location: South East (Belleville, Brockville, Kingston or Smith Falls)