Senior Program Manager

Description

Join Our Team and Achieve Greatness Together!

Are you a dynamic leader with a passion for driving transformative projects? Welcome to the TELUS NEO (Network, Engineering, and Operations) PMO team, where we are on a mission to position TELUS as a world-class organization delivering top-tier infrastructure and services. Our team is a vibrant mix of entrepreneurs, innovators, and change agents committed to making a tangible impact on our customers, colleagues, communities, and environment.

We thrive on continuous, meaningful transformation, embracing change as a constant in our professional lives. Our team is always learning, experimenting, and applying insights to ensure that excellence is at the core of everything we do.

As a Senior Program Manager, you'll play a critical role in shaping our strategic initiatives, driving complex programs from inception to completion, and ensuring that we deliver results that align with our ambitious goals.

What You'll Do:

• Lead with Vision: Develop and execute comprehensive roadmaps, ensuring alignment with strategic objectives and providing regular updates, financial forecasts, and delivery plans
• Collaborate Cross-Functionally: Work closely with technical teams and key stakeholders to ensure end-to-end project delivery, from infrastructure deployment to software development
• Drive Portfolio Excellence: Oversee portfolio budgets (CAPEX & OPEX), ensuring financial discipline while optimizing resources to drive high-impact outcomes
• Strategic Partnership: Cultivate and maintain strong relationships with internal teams and external partners, collaborating to execute strategic initiatives that move the needle
• Enhance Process Efficiency: Contribute to creating standardized practices, tools, and templates for program and project management, ensuring consistency and high-quality outcomes
• Portfolio Health Monitoring: Create tools to monitor program performance, providing leadership with key insights on health, risks, and opportunities for continuous improvement
• Executive Engagement: Lead high-impact executive forums, driving strategic decision-making and executing action plans to move initiatives forward
• Champion Innovation: Bring fresh ideas and best practices to elevate program delivery, focusing on process improvement and operational innovation

What You Bring:

• Proven ability to deliver complex IT projects on time, on budget, and with exceptional quality
• Exceptional leadership skills with the ability to inspire teams, collaborate with engineers, product managers, and stakeholders at all levels
• Superior communication and presentation skills, with the ability to distill complex concepts into clear, actionable insights
• Strong relationship-building abilities, fostering collaboration across diverse teams and vendors
• Creative problem-solver with an innovative mindset, always looking for ways to improve and challenge the status quo
• Adaptability and resilience in the face of uncertainty and change, with a commitment to driving results and ensuring portfolio visibility
• Curiosity and continuous learning - You're always eager to grow and explore new ways to innovate

Qualifications

• 3-5 years of experience in technical project management, successfully delivering IT projects
• Bachelor's degree in Technology, Engineering, Business, or related fields
• Expertise in managing large-scale infrastructure and software development projects
• Ability to foster collaborative working relationships and champion diversity of thought

Nice-to-Haves:

• PMP, Agile, CSM certifications
• Black Belt in Lean Six Sigma
• Experience in software automation, cloud migrations, hardware deployments, and data analytics
• Knowledge of telecommunications operations

Why Join Us?

• Be a change agent: Drive initiatives that shape the future of TELUS NEO, creating an impact that stretches beyond the ordinary
• Innovate daily: Work with a team that believes in learning, experimenting, and pushing boundaries
• Contribute to the bigger picture: We're more than a team—we're a community, driving outcomes that support our customers and environment

If you're ready to lead transformational programs in a dynamic environment where your creativity, leadership, and technical skills will thrive, we want to hear from you!