Business Analyst

JOB SUMMARY

The City Manager's Office (CMO) is responsible for supporting the City Manager to enable the successful alignment of the values and priorities of Council with the administrative resources and business operations of the City structure.

The Service Optimization and Data Insights Branch works horizontally across the organization to support this mandate and advance enterprise-wide priorities of continuous improvement and data-informed decision-making. Within this Branch, the Service Optimization unit assists departments with the evolution of their programs and services with the intent of streamlining operations, improving the employee experience, and better meeting the needs of our residents. This team strives to establish consistent reporting on the value and overall impact of corporate initiatives.

You are responsible for supporting business process modelling & analysis, collection and management of accompanying business requirements and for assisting with managing solution validation cycles (prototype/proofs of concept/pilot). You are also responsible for performing research, data analysis, reporting and creating content for Branch programs and continuous improvement initiatives.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Statistics, Economics, Information Management, Business or related field

Minimum of 3 years of experience working as core project team member documenting business process models, supporting projects with analysis and reporting

Formal training in service design principles, design thinking or design sprints methodologies is considered an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of process improvement methodologies and techniques such as Continuous Process Improvement (CPI), Lean, Six Sigma, Business Process Reengineering (BPR), Alternative Service Delivery (ASD), and/or Client Journey Mapping
• Knowledge of problem solving tools such as problem definitions, Value Stream Mapping, Cause-and-Effect Analysis, Kanban
• Knowledge of project management methodologies and practices (waterfall, agile and hybrid)
• Proven experience with supporting project team with identifying opportunities for improvement, evaluating success parameters and conducting quantitative analysis
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to manage one's own time and the time of others
• Ability to deliver information in a clear, concise, and relevant manner both in a written and oral format and make effective and persuasive presentations
• Ability to exercise appropriate judgement and discretion in dealing with highly sensitive/confidential/potentially controversial information, and interact with all partners professionally, tactfully and courteously
• Excellent facilitation skills with the ability to facilitate large group sessions and bring people with dissenting views and opinions to a common understanding of problems and solutions
• Strong client experience focus and commitment to service excellence and continuous improvement
• Self-motivated and able to work independently with minimal direction, and collaboratively with others as part of a team
• Ability to utilize a creative approach to decision making and problem solving

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.