Business Enhancement Specialist

Are you excited by change and continuous improvement? Does the idea of discussing operational challenges both big and small across the Business Modernization and Digital Delivery Branch and leading brainstorming sessions sound intriguing to you? In this diverse job, you will learn and execute LEAN white belt training and actively work with areas across the branch to collect ideas, help to do research and planning associated with continuous improvement. You will engage staff from all areas, building an environment conducive to honest discussion, and sharing ideas and knowledge in a positive, engaging workplace. 
 
Click here to learn more insight on the culture and opportunities we have in the Tax Compliance and Benefits Division (TCBD). 
 
Why join our team? 
Consider this rewarding role with the Business Modernization and Digital Delivery Branch where you will be a key contributor to developing and supporting the LEAN initiative across the branch. Join the team and use your analytical, creative and facilitation expertise to help build and develop an environment of continuous business improvement and modernization across the branch. 
 
Why work for the Ontario Public Service? 
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment. 
 
We offer: 
• Competitive compensation and benefits 
• Flexible work arrangements 
• Collegial and professional work culture 
• Career growth and development opportunities across multiple business areas 
• On-the-job training to support your success in the role

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: 

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. 
 
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. 
 
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. 
 
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation. 

What can I expect to do in this role? 

In this role, you will: 
• Lead sessions with other areas in the branch to identify improvements, conduct business process reviews and re-engineering sessions as needed to ensure changes are efficient and measurable 
• Perform research and analyses on current work processes to reduce waste across the processes, while promoting changes that improve the client and staff experience 
• Lead change by planning, coordinating and facilitating sessions with work teams across the branch and beyond; 
• Build and maintain effective working relationships with internal and external stakeholders 

How do I qualify? 

Analytical, Problem-Solving and Research Skills 

You have: 
• Analytical, problem-solving and research skills to develop, review and analyze business processes, assess the impact of changes in processes and alternate solutions, define, recommend and evaluate business requirements 
• Analytical skills to research and identify root cause of problems 

Technical Knowledge 

You have knowledge of: 
• Processes and systems (e.g. OntTax, imageON) with the ability to troubleshoot, summarize and facilitate change to processes across different areas (e.g. Service Ontario) 
• Systems development life cycle and user test environments to conduct user acceptance and regression testing, as well as usability prototype testing with end-users 
• and are proficient with desktop software to prepare correspondence, reports, presentations and spreadsheets 

Communication and Stakeholder Management Skills 

You have: 
• Communication and interpersonal skills to provide subject-matter expertise to the project team and other stakeholders, as well as facilitation skills to lead engaging, fact finding meetings 
• Effective communication skills to prepare and present project documentation, project-related communications and training material 
• stakeholder management skills to lead and collaborate with colleagues, stakeholders and business partners 

Project Management Experience 

• You have knowledge of project management methodologies and experience developing project requirements, and leading/participating on project teams

Additional Information 

Address: 

• 1 English Permanent, 33 King St W, Oshawa, Central Region 

• 1 English Temporary, duration up to 12 months, 33 King St W, Oshawa, Central Region 

Compensation Group: Association of Management, Administrative and Professional Crown Employees of Ontario 

Schedule: 6 

Category: Policy and Analysis 

Posted on: Friday, November 8, 2024 

Note: 

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions. 

• C-FN-220191/24(2) 

How to apply: 

1. You must apply online by visiting www.ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours. 

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment. 

Remember: The deadline to apply is Wednesday, November 27, 2024 11:59 pm EST. Late applications will not be accepted. 
 
We thank you for your interest. Only those selected for further screening or an interview will be contacted. 

The Ontario Public Service is an inclusive employer. 
Accommodation is available under the Ontario's Human Rights Code .