Senior Consultant, Process Transformation

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a collaborative facilitator with a consulting mindset, an eye for efficiency, and a bias for taking action? If so, consider joining the Global Transformation and Agility team as a Senior Consultant, Process Transformation.

The Global Transformation and Agility team is an internal transformation team that works with business leaders to optimize processes, transform operating models, and identify opportunities for automation. Serving Sun Life's Corporate, IT, and Sun Life Capital Management stakeholders, the Senior Consultant, Process Transformation will pair their consulting mindset with a Lean Six Sigma toolkit, and an understanding of automation tools to drive process improvement and digital transformation.

Our most successful Consultants are results-oriented contributors with a track record of leading digital transformation projects to design and implement process improvements that deliver measurable and sustainable results. If you are a strong communicator, deal well with ambiguity, and are willing to roll up your sleeves to get things done, then we'd love to hear from you.

What will you do?

• Build operating models for various business areas which include the process, people, and system capabilities needed to meet business goals

• Assess the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.)

• Identify opportunities and champion proposals for improvement (process analysis, business case)

• Apply process improvement methods to solve complex problems, while analyzing data from diverse teams across global operations and designing efficient and effective process solutions (value streams, workflow, metrics, staffing, etc.)

• Manage the controlled deployment of process and operational changes (pilots, change control, minimize go-live risks, etc.)

• Conduct Kaizen events and facilitate problem solving sessions with operations teams

• Using advanced knowledge of efficiency tools and automation capabilities, evaluate and prepare processes for automation

• Lead project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle

• Be a consistent and strong contributor to the team by providing innovative ideas for improving our own productivity and management practices

• Commit to self-development towards mastery of Lean Six Sigma (LSS) practices, tools and methodologies, project management principles and industry knowledge

What do you need to succeed?

• Exceptional consulting skills, featuring outstanding active listening and insightful questioning abilities

• Adept at fostering connections throughout the organization, swiftly earning others' trust and respect

• Skilled at uniting diverse viewpoints and guiding teams toward shared objectives

• Demonstrates superior communication skills, both written and verbal, tailoring messages to resonate with all organizational levels

• Strong project management orientation with the ability to prioritize work deliverables and competing priorities

• Demonstrated expertise in advanced data analysis and visualization, with a proven track record of extracting actionable insights from complex datasets to drive strategic decision-making

• Drives for change through a strong ability to influence business partners and execute ideas through to completion

• ​University degree and 5-7 years of relevant experience with increasing responsibilities

• Experience with automation and tools such as GenAI, PowerBI, Power Apps, Pega, Blue Prism, Tableau, etc.

• Formal training in Lean/Lean Six Sigma preferred; LMS and/or LSS Black Belt certification preferred

• Expert level knowledge of MS Excel, MS PowerPoint, MS Project, and MS VISIO

What's in it for you:

• We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

#LI - SJ

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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