Senior Manager, Process Automation

Requisition ID: 209799

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Process Automation contributes to the overall success of the Strategy & Operations, Process Automation team supporting Retail and Business Banking Operations in Canada, with teams located in Canada, Dominican Republic and Colombia, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Senior Manager supports the Director in planning, developing and executing on short and long term automation initiatives that align to the Bank's Business and Retail target model. This role is execution orientated that drives increased client engagement, lower structural costs, and less friction across the end-to-end partner and client journey.

Is This Role Right for You? In this role, you will:

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Works closely with the assigned business unit to develop automation roadmaps and set priorities leveraging data, cost/benefit analysis, process analysis, and data visualization to support strategic priorities. Prepares updates and recommendations and leads the preparation of Business Cases for assigned/identified initiatives, including oversight all business case related artifacts (eARB support, NIRA, PIA, etc.)
• Leads the feasibility and impact assessment of new projects and automation opportunities, and recommend and document future state process, system, and reporting requirements where applicable.
• Leads the delivery and execution of assigned initiatives and considers of all key aspects including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work. Prepare and deliver executive level reporting and updates as required on assigned initiatives.
• Collaborates with project participants and stakeholders to maintain support, negotiate priorities, and ensure initiatives stay on track; escalate material matters for resolution with recommendations when required. Track, monitor, and communicate the progress of initiatives against defined project milestones to ensure projects are moving ahead and on schedule.
• Represents the assigned business unit during project activities and ensuring SME's and leadership are consulted as required to develop robust solutions and inform the overall initiative plan. Develop and manage initiative implementation plans based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with stakeholders and partners.
• Oversee direct reports (as applicable) and delegates initiative tasks and assignments in support of the overall business unit strategic objectives. Ensure individual team member output is of a high quality and meets the required timelines and provide coaching and feedback where required to develop skills.
• Oversees development and vetting of change management materials and plans as required, presentations and other material required to support the effective implementation and sustainment of initiatives within the assigned business unit. Creates change management materials and plans where required to support project timelines.
• Support the assigned business unit through conducting or overseeing post implementation monitoring of changes, documenting, and resolving issues as required, validating committed benefits, and supporting or conducting project closure activities (lessons learned, benefit documentation, etc.)
• Supports the Director in evaluating potential threats and establishing plans to minimize them, including developing and recommending viable scenarios for mitigating any potential risks.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retain, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's degree or equivalent experience preferred
• Familiarity of Commercial and Retail products, services, policies and procedures, banking regulations and related regulatory requirements is an asset
• Ability to develop compelling business cases, including cost benefit analysis and detailed requirements with ability to articulate those requirements to stakeholders and technical teams
• Understanding of project management principles, methodology and tools. Experience with Agile project methodologies.
• Applies strong conflict management skills to negotiate effective resolution of issues/disputes
• Employs strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization
• Works effectively with limited supervision and under pressure to meet deadlines, balance work priorities and resolve problems in a timely manner
• Strong presentation and written communication skills with proficiency in MS Excel, Power Point, etc

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.