Customs Operations Process Manager - Dgf Canada (1 Year Contract)
February 10 2025
Industries
Goods transportation, Warehousing
Categories Business Process Analyst,
Mississauga, ON • Full time
As the Customs Operations Process Manager, Canada you will lead the CA Customs Operations Processing Centers and Field Operations Teams. You will provide input to and lead the implementation of functional strategy to provide preparation and clearance of documentation through the relevant authorities. You will drive the productivity of the operations team by ensuring delivery of high service quality. You will guide and advise customers on Customs operations and regulations in line with business strategy and objectives, corporate guidelines, and policies.
Key Responsibilities / Tasks:
- Lead CA Customs operations strategy at country level in line with business strategy and requirements, corporate guidelines, and policies and in alignment with the Head of Customs, Canada
- Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives
- Develop business processes to organize and monitor customs operations to optimize service and performance
- Be seen as a thought leader for ad-hoc operational questions with regards to accounts which are being serviced
- Define business process plans to monitor operational performance as against set targets, provide feedback and develop improvement plan, when required
- Build and develop and maintain relations with other internal functions such as Airfreight and Ocean Freight operational heads, sales, customer service, etc. and global services centers, as required
- Lead achievement of high standards of operational quality throughout customs operations, data quality and support functions at country level
- Provide expert and high-level advice on complex issues, benchmark, approve and introduce best practices and quality standards for Customs focusing on increasing effectiveness and efficiency
- Work with customers on key process improvement initiatives to drive enhanced performance and profitability
- Supports the Head of Customs, Canada with the P/L performance of processing centers and Global Service Centers
- Oversee Key Performance Indicators (KPIs) performance, attainment to target and corrective actions/continuous improvement plans
Key Requirements and Skills:
- 8+ years Operational Experience within the Customs brokerage, logistics, transportation, industry
- Cargowise Operational experience with CCO certification or higher
- Proven track record of people management, coaching, talent development, and leadership
- Ability to develop and maintain exceptional relationships with customers (internal and external)
- Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
- Certified Customs Specialist (CCS) designation for Canada required
- Advanced Excel skills required
The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of DHL Group with over 43,000 employees in over 200 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
We are recognized as a Global Top Employer with 48 country-organizations worldwide. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.
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