Manager, Employee Experience

Manager, Employee Experience

Are you ready to design the workforce of the future for our amazing healthcare workers? Join us and help make working at SE Health an irresistible experience! We are looking for a dynamic individual to join our Employee Experience team. If you or someone you know enjoys using people data to deliver insights through storytelling and data visualization to build new employee-driven solutions and initiatives, please visit our careers page to apply!

SE Health is looking for a Manager of Employee Experience who loves People Analytics coupled with knowledge of human-centered user design UX approaches and solutions for employee retention and engagement. Your comfort with navigating and analyzing data along with your project management and workforce initiative implementation skills would be an asset to our team. If you love using employee data and sentiments to reimagine workforce needs, we would love to meet you. If you’re fueled by passion and purpose, this might be the place for you!

About the Role:

The Manager, Employee Experience focuses on leading the design and implementation of people and culture solutions for the full employee experience (EX) lifecycle at SE Health. This is accomplished by utilizing inclusive and collaborative user experience (UX) principles and human centered design thinking approaches founded on people analytics and trends to understand why employees join, stay and leave the organization. As a professional, you understand Customer Experience (CX) methods (journey roadmaps, persona building and more). You will be able to transfer your knowledge and apply it to the employee journey. You are a curious data and design enthusiast who enjoys tracking, analyzing, and discussing metrics to discover people solutions and build initiatives for employees. Reporting to the Director, Culture & Employee Experience, this functional role will research, analyze, design, implement, and measure multiple people projects and programs Canada-wide resulting in improved employee engagement, inclusion, and retention to make work great at SE Health in alignment with our People Everything philosophy.

Note to applicants: This is not considered an IT or IS role. This is a people role and requires a deep interest in creating people initiatives such as workplace flexibility programs and employee engagement surveys. New roles can be both exciting and a bit intimidating on a job posting. If you have relevant experience and think you would be great in this role, but don’t meet some of the items listed, you should still apply. We’d love to hear from you. You might just be the person we need! This is a hybrid role based in Canada. There will be in-person meeting attendance in Ontario.

About the Team:

The Employee Experience (EX) Team is part of the Human Resources department and works collaboratively with all leaders and partners across the SE Health! We design strategic and proactive people initiatives to take excellent care of our employees, so that they can continue to provide outstanding and loving care to our healthcare clients across Canada. Our team’s current focus areas include retention, engagement, onboarding, and diversity, equity, inclusion, and anti-oppression (DEIA). We have a dedicated, talented, and caring group of individuals in the HR team who are committed to bringing hope and happiness at SE Health. To complement our skills, the EX team needs a caring collaborator and analytics enthusiast to help us design exquisite employee experiences. We value fresh perspectives to help us reimagine work and talent in new ways to support a workforce of nearly 10,000 employees.

What You’ll Primarily Work On:

• Developing UX design strategies and tools for the employee lifecycle to support the physical, digital, and cultural experience of the work environment. Partners to build journey maps and personas to identify pain points and moments that matter to employees. Maintains strong partnerships to identify and share trends and risks driven by data.
• Leads people projects and initiatives to refine and evaluate employee experience programs. Utilizes data from employee listening to support leaders with action planning. Routinely influences key interested parties and navigates organizational ambiguity. Incorporates change management principles identifying and delivering early-wins and long-term solutions.
• Builds out various talent strategies and tools for all stages of the employee journey. Creates techniques to deeply explore the employee voice with employee listening practices (surveys, focus groups, discussions). Facilitates learning for the organization in assigned areas.
• Evaluates data (e.g., employee feedback, focus groups, surveys, online platforms) and develops story narratives to present findings. Prepares reports, dashboards and summaries of employee experience related KPIs e.g. turnover, retention, DEIA, engagement. Advises leaders and makes recommendations.
• Performs other duties as required.

QUALIFICATIONS:

• Bachelor’s degree completion in a relevant field (or relevant combination of work experience and professional development)
• 5 years’ experience in an employee experience (EX) or user design (UX) or Customer Experience (CX) role with a focus on project management and data analytics that can be applied to human resources and workforce initiatives.
• Demonstrated advanced proficiency in MS Office technology, data analysis and people metrics. Excellent verbal and written communication skills with ability to effectively convey messaging and deliver advice and training. Strong relationship building skills to address situations with empathy, respect, and professionalism. Resourceful and able to deal positively with ambiguity.
• Demonstrated interest and commitment to DEIA in the workplace and/or in the community.
• Able to work productively independently and as a team in a fast-paced and hybrid environment that requires sound judgement with some decision-making on sensitive issues. Detail-oriented and able to manage time accurately to prioritize work across multiple simultaneous activities.

NICE TO HAVE SKILLS FOR THE IDEAL PROFILE:

• Familiarity with the not-for-profit or healthcare sector is helpful and nice to have in this role.
• Management or supervisory experience is useful in the role to relate to and advise leaders. Currently, this is an individual contributor role

ABOUT YOU:

• Team Player – you are willing to help out, to learn collaborate and share, because together we are better. People enjoy working with you;
• Accountable – you are proactive and committed to following through on your promises;
• Creative – you think outside the box and tackle any new problem that comes your way. You are curious;
• Dedicated – you enjoy learning and are committed to your personal and professional development. You believe that you can make a difference;
• Kind - Helping the community is important to you. You care about people and thrive on work with a purpose.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.