Director, Employee Experience, Culture, and Talent Solutions

Position Overview:

As an innovative and intrapreneurial employee experience champion, a people performance optimizer, and an accomplished business leader, this is the job you have been waiting for!

The Director, Employee Experience, Culture, and Talent Solutions is accountable to ensure that SE Health is, and remains, the BEST place to work. This position exists to make sure that every employee has an exceptional experience working for SE; where they feel valued, connected, engaged, and inspired to deliver the best possible care or service. The incumbent will have a unique opportunity to drive business performance through the design, development, and sustained delivery of flexible people-focused programs; and the indirect support for the delivery of high-impact HR services. The role will deliver program and solution support designed to define industry leading next generation people programs.

The position is a key enabler in the realization of our People Everything strategy; which involves taking a continuous improvement and user design approach to employee experience where we ask and truly listen to our people, where we co-design and co-prioritize initiatives to ensure their needs are met, and where we strive to ensure that our people receive exemplary service in all of their interactions with the organization. We take this approach because it is the right thing to do for our people, and because we know that when we meet their needs, our people can accomplish anything.

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we invest in our communities to bring hope and happiness to millions of Canadians, including our people. We're a great place to work, and we hope you'll join our team.

Who you are:

Your positive enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed client's expectations. You get things done the right way. You represent our organization with passion, commitment and by demonstrating our values of Life Care, Love and Work with Purpose. You are a team player. You have fun while getting the work done.

You're a profoundly progressive HR Professional, with strong technical, skills, an aptitude to develop and affect strong relationships, and a track-record accelerating business outcomes through evidence-based people programs and services. You love data, with a proven ability to mobilize people data to drive decision-making, prioritize resource allocation, and enable outcomes. You simplify complexity, compel action, and role-model healthy collaboration and action-orientation.

Why Join SE?

• Flexibility and Support. Our SE Flex program is leading edge and unique. It helps give you the flexibility to balance your life. In this hybrid role you'll primarily work-from-home with the ability to control your schedule, with flex days that help you to control the work-life integration point. You'll be supported with an environment, a culture, and a leadership team that exist to help you thrive and to be your best.
• Make a difference. SE Health is a Social Enterprise, which means that your efforts will directly contribute to the work the organization does to improve the lives of all Canadians. You'll be joining an innovative organization where your ideas will always be heard, and where you'll be supported to advance what you do and how you do it.
• Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning and enhance both your skills and your capabilities. You'll have an opportunity to develop through learning, through experience (successes and redo's), and with the support of fantastic colleagues; AND you'll have an opportunity to grow your career as we expand the reach and touch that this incredible organization has across geographies, business lines, and even industries
• Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, Performance Incentive, and exclusive perks/discounts available only to SE Health staff

Some of the really cool things you'll be accountable for:

• Lead the development and launch of our next generation employee experience program; an evidence-based real-time approach to understand employee engagement in an actionable way
• Build a function focused on understanding the employee experience journey from candidacy to retirement, including instruments/tools needed to gather critical data and intelligence, turn that information into actionable insights, and support leaders across the organization to continually improve that experience - with and for our people
• Act as a custodian of our desired culture, working with amazing colleagues to further our current and future culture as a major enabler of our people, and as un-replicable competitive advantage for our organization
• Sustain and evolve our award-winning Diversity, Equity, Inclusion, and Anti-Oppression (DEIA) program so that leadership reflects the staff we serve, the organization reflects the population we serve, and ALL our people feel psychologically safe and included
• Support our data-journey, developing capacity and approaches to organize and mobilize our data in support of strategic HR programs which will drive positive change within the organization
• Demonstrate comfort with data analysis to effectively measure and improve employee engagement and satisfaction; including building high-level people data capabilities amongst the EX and HR teams, standardized approaches/templates to mobilize data/information to support the acceleration of business outcomes for the organization through people, and increase people data fluency and comfort amongst the broader HR team and Leadership groups to democratize and optimize data utilization effectiveness across the organization
• Build organizational talent and human-focused HR programs related to talent, experience, performance optimization, and culture designed to support HR Service Teams (Client facing) in addition to managing and administering organization-wide programs related to mandate; including design, tool/communication support, evaluation, and continual evolution of programs to encourage relevancy and ensure that programs add value and support outcomes
• Develop capacity and approaches to truly optimize team performance, talent solutions, engagement, retention, employee listening, workplace flexibility, and others to keep our programming and workforce supports modern, effective, and leading edge within our sector and beyond

Qualifications:

• People Leadership experience: to design workflows and identify role responsibilities in an agile and skills-based function; engage, inspire, and support your team to be their best selves as individuals and to accomplish great things collectively. Generally developed with 5 to 10+ years of progressive leadership experience with small-to-medium sized professional support teams (i.e. 2-9 members)
• Program Leadership experience: to acclimate to an organization, learn the business, develop strong and lasting relationships; to develop programs and services that work, and implement them with success. Generally developed over 10+ years of professional experience in relevant disciplines working with medium-to-large organizations, ideally national or international in scope
• Significant expertise working with and leading people data analytic functions; with an ability to hands-on build team and HR department capability in this space
• Excellent communication and story-telling skills to effectively communicate vision and strategy to key stakeholders with confidence and maturity; to compel/influence action, in particular where introducing leading/novel programs
• Agile, decisive and capable of operating in an evolving environment where changing priorities must be juggled with timely responses to client needs
• Capable of developing an effective business case and making it happen; experience developing and managing budgets; experience procuring and managing vendor relationships and contracts; adept at developing Human Resources plans/strategies in alignment across an HR Department and with/across other organizational departments - all in support of desired organizational culture, mission/vision, and goals/strategies
• Interest in, and comprehension of, human motivation in order to affect behavioural change in an ethical and impactful way
• Demonstrated life-long learner, with a proven ability to grow and develop yourself, your practice, and to infuse your teams and your colleagues with new ideas, innovations, and evidence
• Masters' degree in a related field strongly preferred, with equivalent experience considered

Location: Hybrid; Majority remote, some in-office expectations (Markham HQ)

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at careers@sehc.com at your earliest convenience.

Thanks for taking the time to read through this (long) posting. We love working at SE, and we hope you will too. We encourage you to learn more about us from our web page, and if the work we do is something you'd like to be part of please consider applying.