Performance & Evaluation Advisor

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, Performance Improvement and as a key member of the Quality, Performance, and Accountability team, the Performance & Evaluation Advisor contributes to implementation of the Performance and Quality Improvement and Management Program in alignment with vision, mission and values, strategic directions and operational plans of the organization through the use of evaluation and reporting practices, continuous improvement methods and tools, process management, and performance management systems. This position works closely with program, project, and system leaders to evaluate, analyze, interpret, monitor, and report on performance and drive improvement related to key health system facing programs, initiatives, and services to optimize quality of care, patient experiences, and effective cost containment and efficiencies. The Performance and Evaluation Advisor participates in and demonstrates an understanding of quality, risk and patient safety principles and practices, following all safe practices and procedures to support a safe patient and working environment.

Here is what you will be doing:

• Supports and drives improved health system, (LHIN, sector, sub-region) and Health Service Provider (HSP)/ Service Provider Organization (SPO) performance through the utilization of evaluation practices integrated with continuous improvement methods and tools, process management, improvement facilitation, and performance management tactics

• Provides subject matter expertise related to health system performance; contributes to the development of health system performance measures and key lead measures and undertakes in-year monitoring of system and provider performance and achievements against defined expected outcomes to identify priority gaps and opportunities

• Contributes to negotiating and setting performance expectations and developing appropriate strategies, methods, and tools to monitor and evaluate HSP/SPO performance and facilitates organizational and provider level improvement activities through knowledge transfer and by working with leaders to implement sustainable best practice processes

• Determines most appropriate analytical and statistical methods and tools and conducts analyses and evaluations of performance data and information to drive a culture of evidence-informed decision making, support business intelligence, and benchmark with other LHINs and between HSPs/SPOs

• Presents performance data and results in a clear, meaningful format that promotes health system and HSP/SPO accountability and synthesizes implications and recommendations for action and follows through with facilitated improvement implementation • Collaborates with colleagues across teams on matters related to performance improvement planning, outcomes, and other requirements

• May participate on provincial working groups, committees or other initiatives to advance shared objectives, develop best practices, align efforts, or share knowledge

• Follows all safe practices and procedures to support a safe patient and employee working environment

• Supports the development of a culture within the LHIN that reflects the LHIN's role in achieving improved patient experience, health outcomes and value for money while driving health system improvement, integration and coordination across the South West LHIN and delivering high quality home and community care that meets the needs of clients and families.

• Are Self-Aware: Aware of own self-assumptions, values, principles, strengths and limitations.

• Manage Themselves: Takes responsibility for own performance and health

• Develops Themselves: Actively seeks opportunities and challenges for personal learning, character building, and growth.

• Foster Development of Others: Supports and challenges others to achieve professional and personal goals.

• Contribute to the Creation of Healthy Organizations: Creates engaging environments where others have meaningful opportunities to contribute and ensures that resources are available to fulfill their expected responsibilities.

• Communicate Effectively: Listens well and encourage open exchange of information and ideas using appropriate communication media.

• Build Teams: Facilitates environments of collaboration and cooperation to achieve results.

• Set Direction: Inspires vision by identifying, establishing, and communicating clear and meaningful expectations and outcomes.

• Strategically Align Decisions with Vision, Values and Evidence: Integrates organizational missions, values and reliable, valid evidence to make decisions.

• Take Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service.

• Access and Evaluate: Measures and evaluates outcomes. Holds themselves and others accountable for results achieved against benchmarks and correct the course as appropriate.

• Purposefully Build Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.

• Demonstrate a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service.

• Mobilize Knowledge: Employs methods to gather intelligence, encourages open exchange of information, and uses quality evidence to influence action across the system.

• Navigate Socio-Political Environments: Is politically astute and negotiates through conflict and mobilize support.

• Demonstrate Systems Critical Thinking: Thinks analytically and conceptually, questioning and challenging the status quo, to identify issues, solve problems, and design and implement effective processes across systems and stakeholders.

• Encourage and Support Innovation: Creates a climate of continuous improvement and creativity aimed at systemic change.

• Orient Themselves Strategically To The Future: Scans the environment for ideas, best practice and emerging trends that will shape the system.

• Champion and Orchestrate Change: Actively contribute to change processes that improve health service delivery

Here is what you will need to be successful:

Education and Experience

• Undergraduate degree in a field such as Public Health, Healthcare, Epidemiology, Information Management, Business or comparable program or an equivalent combination of education, training, and experience

• Master's degree an asset.

• Demonstrated advanced ability to analyze, interpret, and evaluate clinical, service and financial performance data, problemsolve, and formulate decision alternatives substantiated by data findings

• Experience in health care data management and decision support/business intelligence, including data analysis and report generation

• Demonstrates a solid understanding and ability to apply outcomes measurement, data analysis and interpretation, measurement and evaluation planning, target setting, and improvement frameworks and methodologies

• Knowledge and experience with basic training techniques and teaching/facilitation an asset

• Demonstrated excellence in identifying data needs to support decision making, determining appropriate sources of data

Knowledge and Skills

• Knowledge of analytical, statistical and modeling tools and methodologies and their potential applications to determine most appropriate methods for various analytical needs

• Knowledge of the theories, principles and practices of performance evaluation, qualitative and quantitative measures, and utilization measurement

• Knowledge of process management and continuous improvement tools, techniques, research, theories, trends, and measures

• Good understanding of indicator development

• Basic knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development, including Patients First

• Familiarity with health and health system data (e.g., population health, health records, MIS guidelines/data etc.)

• Strong ability to extract, manipulate, analyze, and summarize data using a variety of software tools (e.g. MS Excel, Access, Tableau, iPort, IntelliHealth, SPSS, SAS, SQL, GIS etc.) with ability to adapt easily to new software

• Strong computer literacy

• Proficiency in French is an asset.

Reporting to: Manager, Performance, Accountability, Funding Allocation (Data Analytics and Quality Improvement)

No. of Opening: One (1)

Employment Type: Temporary Full-Time

Schedule: 35 hours work week

Pay Rate: $40.27 per hour

Classification: Southwest - CUPE

Internal Application Deadline Date: January 3, 2025

External Application Deadline Date: January 3, 2025

Location: West Region, Ontario (currently hybrid; subject to change). All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please contact us and a member of the team will connect with you within 48 hours.