Lead, Capacity, Access and Flow

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.  

• Fully paid medical, dental and vision coverage from your first day 

• a health care spending account 

• a premium defined benefit pension plan 

• three personal days and two float days annually 

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities 

• a collaborative values-based team culture 

• a wellness program

• a hybrid working model 

• participation in Communities of Inclusion  

Want to make a difference in your career?  Consider this opportunity.  

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• Health care spending account

• Premium defined benefit pension plan

• 3 personal days and 2 float days annually

• Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 years

• Career development opportunities

• A collaborative values-based team culture

• Wellness programs

• A hybrid working model

• Participation in Communities of Inclusion

Want to make a difference in your career?  Consider this opportunity.

Here is what you will be doing:

Reporting to the Director, Capacity, Access and Flow, the Lead is responsible for supporting the development, implementation and evaluation of health system capacity, access and flow strategies and plan for the East Region.

This position will work closely with the VP and Director, Capacity Access and Flow and with inter-departmental teams and clinical and administrative leaders within the East Region to improve the function and operations of the broader health system.

Health system planning and improvement

• Coordinate and conduct analysis of local health-care system based on provincial and local data, community input and other sources for the purpose of identifying gaps, improvement opportunities and establishing planning priorities

• Keep abreast of leading practices in access and flow locally and in other jurisdictions

• Support the identification and implementation of regional access and flow improvement initiatives

System capacity planning

• Monitor pertinent access and flow performance metrics across region and within specialized programs, identifying trends, pinch points, gaps and areas of opportunity

• Support the development of short and longer term capacity plans for services that support and enable patient flow across the system

Develop and lead stakeholder relationships

• Provide advice and support, as required, to East Region planning staff, health service providers, and other partners on initiatives and opportunities that will advance strategic health system goals

• Lead discussions in department and stakeholder meetings, working groups, committees, advisory groups, council and/or other relevant meetings which may have an impact on the project /corporate initiatives

• Initiate and develop effective working relationships with external stakeholders to keep up to date on current/emerging developments, trends, quality improvement initiatives related to access & flow

• Work closely and collaborates with internal CAF, clinical, strategy, planning and performance

Project management and objectives delivery

• Ensure appropriate mechanisms are in place for the optimal delivery of initiatives, including best practices guidelines and tools for the effective management and execution of projects

• Develop, manage and execute on work plans, including tracking milestones, project risks, and project status

• Work collaboratively with project support resources from both within and outside of the organization to align planning processes

• Utilize strong knowledge of project implementation characteristics to lead large scale projects and manage communications with relevant stakeholders

• Manage all aspects of the project life-cycle ensuring delivery on-time

Issues and stakeholder management

• Conduct proactive issues management by anticipating and mitigating issues, facilitating discussions among partners/stakeholders

• Use excellent problem recognition and problem solving abilities to handle complex problems and inform management of potential issues and associated solutions

• Proactively identify partnership opportunities and explore partnership opportunities presented by leadership and upon outreach from partners to advance OH East initiatives/projects

Here is what you will need to be successful:

Education and Experience

• University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience).

• 5+ years experience in a health care environment required

• Experience with data analysis

• Excellent computer skills required (e.g., Microsoft Word, Excel and PowerPoint)

• Proven ability to build, enhance and maintain strategic relationships with clinicians, local and provincial governments, health service providers and other key stakeholders to work in a variety of team situations

Knowledge and skills

• Strong understanding of health care system and continuum of care including clinical processes with ability to use clinical data for improvement;

• Solid understanding of regional system access and flow and how it intersect with other stakeholders in the system

• Experience managing diverse groups of external stakeholders

• Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations.  Understanding of the current and changing dynamics of the Ontario health-care system and issues

• Capacity to think strategically and maintain a broad systems view, with the ability to translate broad goals into detailed strategic and operational plans;

• Strong ability to gather, critically analyze and synthesize data and information from multiple sources to inform health planning and to guide evidence based decision making;

• Ability to effectively analyze complex problems, interpret operational/clinical needs and develop integrated and creative solutions;

• Ability to utilize a high level of initiative and self-direction;

• Strong consulting, negotiating, influencing and facilitation skills;

• Ability to work well independently and collaboratively as a team player with a variety of staff/stakeholders;

• Exceptional project management skills and experience leading multiple cross-functional projects concurrently, with a proven ability to move complex projects from start to finish through planning, development, implementation;

• Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum;

• Strong organizational and time management skills with the ability to thrive in an environment of ambiguity and pressure.

Attributes

• Relationship builder

• Strong negotiator

• Strong presenter

• Strategic thinker

• Problem solving and decision making skills

Employment Type: Permanent, Full-Time

Salary Band: Band 6

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: December 24, 2024

External Application Deadline Date: December 31, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please contact us and a member of the team will connect with you within 48 hours.

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