Technical System Analyst
Job Summary
Job Description
What is the opportunity?
In this exciting role,
you will be part of a 24 x 7 team of high performing Operations Incident Responders that are highly skilled and knowledgeable in all facets of incident response.
On any single day, you will be involved in coordinating the team through Fraud related incidents and investigations.
You will have the technical expertise and ability to contain and remediate the incident all while providing senior leadership with continuous updates of the situation in a clear and concise manner.
You are also accountable to facilitate and provide an incident response report that outlines the incident details, timelines, actions taken, and lessons learned.
This is a support role and would need flexibility for work shifts for 24x7 support in future.
What You Will Do?
Application Support Management
Manages Technology Application Support staff responsible for providing application support for RBC.
Manages day-to-day support to ensure service and resolutions are within established SLAs
Maintains seamless technology support for clients when dealing across multiple RBC LOB and external vendors.
Delivers ongoing performance management and coaching feedback to direct reports.
Ensures that all requests raised by clients and users are handled timely and appropriately; and assists with Senior Management escalation where needed.
Participates in projects as a lead for the Application Support team.
Assist with case resolution and escalations as required
Coordinates change management and monitors implementation of infrastructure and application fixes and vendor system upgrades where necessary.
What will you need?
Must Have
3+ years of progressive experience in business application support roles within the financial services industry
Experience including support for Operating Systems: 80% Windows; 20% Linux
SQL Server database and SQL queries and tuning
Scheduling tools (Autosys/Stonebranch/Airflow) experience
Production trouble shooting skills and ITSM knowledge
Interacting with ServiceNow on incidents, problems, service requests, change deployments
Nice to have
Knowledge of production controls and access management
Knowledge of Enterprise job schedulers
DevOps process and deployments using UCD
Flexibility for shift work
24X7 production support
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#TECHPJ
#LI-SP
#LI-POST
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.