Senior Consultant, Solutions Delivery - Client Service Solutions
Job Type: Permanent
Work Model: Hybrid
Reference code: 127942
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching
- Be encouraged to deepen your technical skills…whatever those may be
- Have many careers in one Firm
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Our Solution Delivery Operations team offers an investigative approach to modernizing IT functions. We help our IT team enhance quality, efficiency and effectiveness of the Solution Delivery function, process and internal controls. Are you a leader that is passionate about making a difference? Take a look at this exciting position.
What will your typical day look like?
As member of the Advisory Solutions team, you will be responsible for organizing activities and overseeing a variety of initiatives focusing on operational support/maintenance and providing oversight on project delivery, process, and policy. Job duties will include coordinating with internal technology teams on technology process and policy adherence for asset deployment, asset operations, reviewing budgetary information, interpreting project financial data, and performing benefit and gap analysis on internal projects.
Duties will include:
- Support and provide hands-on involvement with regards to supporting Deloitte's service lines on product management and operations
- Act the primary escalation point for clients and vendors on applications managed by this internal department
- Drive initiatives in the operation and delivery teams and organizationally that contribute to long-term operational excellence
- Review and contribute to the planning and execution of projects, including advisory and support role, as needed
- Participate and/or lead current state findings workshops in order to understand and document key operational processes (i.e. project execution, compliance, resource management, reporting, etc.)
- Lead process improvement initiatives and own the delivery of each solution spanning one or multiple teams
- Execute on the delivery plan and be primary point of escalation for team or project impediments
- Develop materials for, and participate in the delivery of, presentations to senior leadership and staff
- Assist with creation of proposals and project artifacts and other department development activities
- Contribute to IT eminence initiatives, including development of new service offerings and branding campaigns within the department
About the team
The Solution Delivery Operations - Advisory Solution practice focuses on the betterment and sustainment of Software Development and Service Delivery to our internal Service Lines who serve Deloitte clients, we are an integral part of Deloitte Canada's Information Technology team. We adhere to both regulatory and management standards, including ISO and SOC2, by applying quality controls and operational expertise to the software delivery function.
Enough about us, let's talk about you
You are someone with:
- Experience working in a senior consultant role for an IT organization and/or consulting & advisory services to IT Organization with 3+ years of relevant work experience
- Pursing or completed a PM/BA designation and with relevant work experience
- Experience in SAFe (Scaled Agile Framework) Implementations as a very strong asset
- Experience in business analysis and process development as an asset
- Strong technical skills & experience with the Microsoft suite of products
- Expertise in Software Product Management disciplines such building roadmaps, systems operations, and regular maintenance cycle management
- Ability to translate operational challenges into tactical improvement opportunities and develop requirements from a strategic perspective
- Strong communication, facilitation, and presentation skills
Total Rewards
The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.