Business Analyst, IAM (9 Month Contract)

What you'll do

The Identity Services team acts as the primary contact for all Identity-related issues, efficiently managing requests across multiple IDAM squads. This ensures a comprehensive and enhanced Identity experience for clients. The role involves collaborating with business units to set requirements, prioritize tasks, assign them to the right IDAM squads, and coordinate testing and deployments effectively. The main objective is to create a seamless connection between IT units and business clients. The squad tracks progress, overcomes obstacles, shares key metrics and timelines, and maintains transparent communication throughout the project's lifecycle.

• Review and analyze incoming service requests from various Stakeholders / Business Teams

• Facilitate discussions with Stakeholders / Business Teams by providing an overview of the entire Identity Services Suite

• Gather and assess requirements relevant but not limited to Identity Lifecycle, Identity Governance, Privileged Access Management and Single Sign-On

• Facilitate decisions on the integration approach based on the gathered requirements

• Serve as a primary technical point of contact between technical and non-technical Stakeholders

• Coordinate with cross-functional teams (Developers, Product Owners, Managers) to achieve project goals

• Oversee a JIRA board and agile Scrum events

• Create business cases based on requirements for development teams

• Facilitate decisions on pivot or stop for every MVP

• Provide regular status update reports to the Leadership Team

• Create Knowledge Base articles for Identity Lifecycle, Identity Governance, Privileged Access Management and Single Sign-On

• Prepare and maintain comprehensive documentation related to project delivery plans, progress, and updates

• Evaluate and recommend improvements to current processes and planning techniques

What you bring:

• 4-6 years of Business Analyst experience

• Strong requirements gathering and solution establishment, even with high ambiguity

• Skilled at translating business requirements into functional specifications for technical teams

• Ability to question and dive deeper into requirements, identifying and addressing potential issues

• Experience with Agile methodology

• Highly developed critical thinking and problem-solving skills

• Excellent verbal and written communication skills

• Strong organizational abilities

• Preferred: Experience with IAM projects

• Familiarity with IAM tools like SailPoint, Okta, ServiceNow, and CyberArk

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.