Senior Fraud Operations Analyst

Shopify's Trust team develops solutions to prevent, detect and mitigate bad actors as well as developing tooling to scale and streamline complex workflows. Our mandate is challenging, varied and constantly evolving.

We are looking to add a Senior Fraud Analyst to join our Trust team. As a subject matter expert on all things merchant fraud, you will identify fraud vectors and detect high risk patterns of behavior and keep up to date on emerging trends and industry best practices. You will play a key role in shaping Shopify's fraud-related policies and monitoring efforts to create a trustworthy product and mitigate financial losses.

Responsibilities:

• Perform merchant fraud investigations.

• Identify and develop fraud detection measures and mitigation strategies with a keen sensitivity to the merchant experience.

• Stay ahead of industry trends including internal and external factors to continuously enhance merchant fraud detection methods

Qualifications

• Must have substantial experience in merchant fraud analysis specifically within the payments processing and e-commerce sectors. Familiarity with the unique challenges and fraud patterns in these industries is essential.

• In-depth knowledge of merchant fraud patterns with the ability to think creatively and analytically to connect disparate data points and proactively identify emerging fraud risks.

• Proven capability in shaping fraud prevention strategies and detection rules, while carefully minimizing impact on legitimate merchants,

• Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language and have a proven track record in comprehensive case studies and risk evaluations.

• Experience with fraud prevention in Banking as a Service (BaaS) environments or in financial crime analysis, including collusion fraud,

• Proficiency in SQL with a demonstrated ability to leverage data analytics to influence business decisions

• Proven collaboration skills with Product, Engineering, and Data teams, focusing on enhancing detection and case management solutions through cross-functional projects.

• Strong background in crafting and upholding detailed policies and procedures, along with managing knowledge systems.

• Comfort with ambiguity and obscurity. We're operating in uncharted waters, and the existing frameworks aren't always applicable

• A self-starter comfortable working with remote teams and in a highly independent role
  

The right person for this role will have significant experience in both ecommerce fraud and financial risk assessment. You should have a proven track record of solving ambiguous problems and getting things done at scale. An entrepreneurial spirit and ability to thrive in a startup environment are non-negotiables.