Product Specialist, Sports
BCLC exists to generate win-wins for the greater good.
For our people, our players, our communities, our industry, and our planet.
Lottery | Casino | Sports
Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.
We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.
Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.
We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
For those who prefer working in a community with others, we have two beautiful offices in convenient locations:
2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
This is a Permanent, Full Time opportunity
Expected Salary Range: $72,633.00 - $90,792.00 - $113,490.00
Our typical hiring range will be +/- 5% of the midpoint shown above
Factors influencing this decision include qualifications and market conditions for the role
The Company
For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.
The team
BCLC provides the games, technology and oversight to manage lottery, casino and sports betting online at PlayNow.com and at retail and Casino locations across BC. Our operations group is what makes it all happen, through day-to-day operations, project improvements, sales management, facilities, business intelligence and innovation. This team of passionate professionals with a diverse array of backgrounds is directly accountable for driving revenue for the province. They work together as one group to ensure clear direction for BCLC's priorities across all our lines of business, ensuring a high degree of player experience and entertainment in each of the games we offer.
The Enterprise Games team brings product management expertise to our games across all our products: lottery, casino & sports, defining vision and strategy, creating roadmaps, prioritizing requirements, collaborating with cross functional internal teams, monitoring and analyzing performance and customer advocacy.
The role
The Sports Product Specialist is responsible for activities relating to PlayNow's sport betting operations. Reporting to the Manager, Online Sports, this role must combine a thorough understanding of sports betting with an extensive knowledge of professional and collegiate sports and current events, in order to maximize sports gambling revenues and limit liabilities for BCLC and ensuring that product integrity is maintained to the highest standard. The role will play a crucial role in managing day-to-day sports betting operations, ensuring smooth processing of bets, monitoring odds, and maintaining accuracy across various betting markets. You will work collaboratively with numerous internal and external teams in order to optimize processes, troubleshoot issues, and ensure an optimal experience for our players while maximizing engagement.
What you will accomplish
- Play a crucial role in managing day-to-day online sports betting operations, ensuring smooth processing of bets, monitoring odds, and maintaining accuracy across various betting markets
- Work closely with the sportsbook, trading services and product teams to optimize processes, troubleshoot issues, and deliver exceptional service to our customers
- Oversee the daily operations of the sports betting platform, ensuring betting content is available on the website and all bets are processed accurately and in a timely manner
- Working closely with the Consumer Services team to resolve customer inquiries and issues related to sports betting in a timely, professional and efficient manner
- Monitor live sports events and news and ensure odds are adjusted accordingly to reflect changing conditions in real time
- Track the performance of sports betting activity, trends and campaigns and use data analytics to make informed decisions and adjustments to strategies to enhance player engagement while ensuring compliance with regulatory standards and internal policies
- Work with the risk management team to manage liabilities
- Collaborate with cross-functional teams, including marketing, communications, B2B, Business Insights and Consumer Services with a focus on enhancing Player engagement
- Stay up to date with sports trends, betting markets, and competitor activities to provide insights for improvement.
- Assist in the development and implementation of new betting products and features
Qualifications and skills
- Degree or Diploma in Business or Sports Management or related field
- Previous experience in sports betting, casino operations, or a related industry is highly desirable
- A combination of education, experience, and demonstrated skills may be considered
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Excellent attention to detail and the ability to manage multiple tasks under pressure
- Good communication skills and the ability to work collaboratively in a fast-paced environment
- Ability to work flexible hours, including evenings and weekends, to accommodate live sporting events
What will make you successful
- You have a thorough understanding and a passion for following a variety of relevant professional and college/amateur sports leagues on TV, social media and other online sources
- You have extensive knowledge of sports betting online and previous experience in online gaming operations (preferably in Sports)
- You are a self starter, exercise logical thinking and able to use sound judgement, prioritize tasks, and work with established deadlines with a high attention to detail
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Strong communication skills and the ability to work collaboratively in a fast-paced environment
- To best meet the needs of our players, this work week will be Thursday to Monday, 3pm-11pm
It would be awesome if you also had
- Familiarity with sports betting software and systems
What's in it for you
- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
- Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
- See all our rewards here
However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.
We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.
Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!
Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!
If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.
All candidates must be at least 19 years of age and legally eligible to work in Canada