DESCRIPTION
Canada Public Sector Professional Services is seeking a new Delivery Practice Manager to lead a team of AWS ProServe's delivery specialists in Canada. This leader will oversee the high-quality delivery of a variety of customized engagements with our customers. The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/ Operations, and Partner Management. If you are someone and who cares deeply about building an environment where employees will thrive, grow and achieve their career goals, knows how to thrive in an agile, fast-paced, growth environment, insists on incredibly high standards and are willing to dive deep to get the job done.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
Key job responsibilities
• Hire and develop specialized business and technical talent in multiple specialty areas (e.g., Advisory, Engagement Management, Data/Analytics, Application Development, Security, Infrastructure, Migration, GenAI)
• Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
• Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
• Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
• Enable communities and career development for technical specialties.
• Collaborate with customer practice managers and account managers to develop strong customer and partner relationships.
• Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
• Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.
• Implement effective delivery mechanism, including centralization, to decrease effort and increase speed for our customer achieving their business outcome.
• Owns the customer feedback, corrective actions and distributes learnings in a way that continually increased customer satisfaction.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.
BASIC QUALIFICATIONS
• Enterprise IT consulting and delivery experience in Canadian Public Sector
• Extensive knowledge of working with Canadian Government at the Federal, Provincial, Healthcare or Education customers.
• Experience of leading professional services delivery teams in the areas of IT service management, cloud computing, or IT Strategy.
• Government of Canada security clearance at Secret level or ability to obtain this clearance
PREFERRED QUALIFICATIONS
• Previous consulting/IT advisory services experience; technical depth and the credibility to deliver complex transformational IT consulting engagements.
• Demonstrated ability to work in ambiguity, driving the customer journey
• Track record of leading technical teams and ability to distill technical information to technical or non-technical customers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.