Process Coordinator, Operations

What you'll do

In this role, you will be expected to:

• Work with Lean Black Belt to execute the process improvement roadmap

• Create Standard Operating Procedures (SOPs) in partnership with BU/SMEs

• Manage the SOP Library, which includes scheduled health checks, continuous improvement revisions and enhancements to the documentation standards to meet the learning needs of our store teams

• Manage the facilitation of time studies to identify labour baselines and validate process improvement value (Value of efficiency) for labour planning

• Create and manage a labour rate card library, which will house time study baselines

• Lead and actively participate in operations improvement projects; applying Lean Six Sigma methodology in partnership with the BU/SMEs assigned to each project

• Collaborate with project SMEs to map/re-map process flows

• Work collaboratively with the ROM (Regional Operations Manager) team to implement new SOPs, evaluate operational process opportunities and manage the integrity of existing operational processes (test theories and quantify COPQ)

• Responsible for a variety of administrative requirements (workshops, time studies, Standard Operating Procedure documentation management and reporting)

What you bring

• Lean Six Sigma Yellow or Green Belt Certification

• Experience working on projects where Lean Six Sigma methodology was applied

• Presentation and administrative tool experience (Excel, PPT, Word, Visio)

• Experience with Power BI and Minitab is an asset

• Experience facilitating workshops and presentations to a variety of group sizes is an asset

• Local travel around Calgary required, with capacity for flexible start / end times, based on the work at hand

• Possesses strong communication skills (written and oral) that can be leveraged to build rapport through influence and collaborate with contributors at all levels of the organization;

• Is detail oriented, highly observant, and comfortable using those skills to coach partners on SOP and data collection standards;

• Demonstrates strong organization and project management skills with a high degree of comfort applying Lean Six Sigma methodology to business problems;

• Is committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives, and working collaboratively and cooperatively with others to achieve shared goals and objectives;

• Is passionate about understanding the customer (our stores), and builds connection through curiosity and in-store engagement;

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-UH1

About Us

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada's destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you'll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.