Practice Lead, Process & Lean

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 01/09/2025

Posting Close Date: 01/23/2025 (Please note the posting will close at 11:59pm MST)

Please Note: This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3+ days per week. This provides flexibility the remaining work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

Are you a seasoned, experienced expert in, Lean, Business Process Management and Process Mining practices with a passion for sharing your experiences and helping to coach and develop other Process & Lean Experts? Do you have a passion for sharing knowledge about these practices, as well as defining the methodology, templates, standards, and associated quality? Do you want to develop WestJet to a more process-oriented organization? If you've answered a resounding "YES" to these questions, this job may be for you.

The Practice Lead, Process & Lean reports to the Senior Manager, Process & Lean. You will be responsible for further building Process & Lean practices at WestJet, within the Digital Business Development & Transformation team and expanding practice adoption across the WestJet Group. You will enable the practice communities to learn, collaborate and share their expertise across all parts of the company and support colleagues in performing their tasks by providing methodology, tools and guidance. The Practice Lead, Process & Lean will coach and mentor to support and further develop the core practice competencies to ensure quality execution of methodologies and supporting WestJet's overall success. This role acts as process owner for the Process & Lean practices for WestJet Digital. This role does not have direct reports but is regarded as a functional leadership position.

Key deliverables include:

• Create practice processes for the company and act as single point of contact regarding standards and best practices
• Roll out templates, standards, and best practices, revisit these items consistently, with a focus on redefining them to ensure continued alignment to purpose and need
• Leverage best practices from other industries (e.g. oil and gas, transportation) to WestJet
• Create and deliver training and support that boosts core competencies and helps drive practice performance improvements
• Work with Senior Leaders to identify gaps in core practice competencies, creating and delivering training and support which aids practitioners in furthering their skills
• Measure, monitor and track performance of the practice and its processes
• Work with business stakeholders to solicit feedback on practice performance
• Facilitate a community of best practice to drive improvements to core skills and share lessons learned
• Host collaboration and peer learning formats for the practice communities to facilitate best practice & standards adoption
• Provide support to practitioners that need specific coaching and help in the core competencies
• Work with the Senior Leaders to help design specific action plans for team and individuals' success
• Provide training for senior leadership to support effective and efficient initiative execution and process improvement on all levels of the organization
• Support cultural change along the journey to become a more process-oriented organization

Experience and qualifications:

• Master degree or comparable in Business/Economics or Engineering, MBA
• Lean Six Sigma Black Belt certification or equivalent
• 10+ years in a relevant role with an increasing scale of complexity and responsibility
• Strong leadership skills: ability to motivate and challenge resources in an informal environment (resources don't report to you)
• Strong presentation and slide-design skills - can clearly articulate their ideas to a wide variety of audiences and keep them engaged
• A history of demonstrating good decision making, unbiased and neutral
• Demonstrated ability to know when to escalate vs resolve conflict
• Possesses a high degree of political sensitivity, astuteness and the ability to effectively use the informal power structure to achieve success and clear obstacles
• Wide depth and breadth of knowledge in the domain; demonstrable experience in the knowledge
• Demonstrable experience applying a wide variety of tools and techniques to meet the specifics of the situation
• Ability to identify and help resolve systemic issues
• Ability to succeed even when given ambiguous, unclear or inconsistent information
• Strong training and facilitation skills
• Strong ability to develop both entry-level and advanced-level learning materials for a variety of audiences
• Experience in design and development of course materials to support learning
• Ability to effectively interact with individuals of all levels, including senior leadership and C-Level executives
• Consulting experience a plus
• Ability to operate at both the strategic and functional level to ensure that the team is able to achieve day to day deliverables and also focus on the larger picture and key outcomes
• Ability to coach and mentor both at the peer level and with less experienced team members
• Extensive negotiation experience and skills in an environment with high competition for resources
• Displays high emotional intelligence. Empathetic and able to vary own style of interaction to match the needs of a variety of stakeholders, audiences, personalities and temperaments

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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