Intermediate Analyst, Airport Systems

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 10/28/2024

Posting Close Date: 11/11/2024 (Please note the posting will close at 9:59pm MST)

Please note: This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Overview of the role:

Reporting to the Product Manager, IT Airport Services, the Intermediate Anaylst, Airport Systems is an intermediate level technical resource supporting multiple end user groups and project teams from the Airports business unit. You will be primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications. You will be responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis. The analyst may be required to travel to locations throughout North America, Europe and Asia in a support capacity as well as for application certifications and project work.

Key deliverables include:

• Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
• Works with resources from other IT teams, airport authorities, common use providers, WestJet business units, and application/interface vendors in the delivery of WestJet airport projects.
• Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external).
• Required to provide support for Production Airport Tier 1 Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations, WS Check In API (CI/API), Baggage Systems, Common Use Web Service (CUWS) API and CAE Airport AirCentre Suite of applications.
• Coordinate with WS IT teams, WS business units, external IT groups, and airport authorities to diagnose and resolve incidents reported within agreed resolution times.
• Responsible for the documentation of incident resolutions for supported airport systems.
• Responsible for the creation and maintenance of technical documentation for supported airport systems.
• Required to provide support for UAT/Test and Staging Airport Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations, WS Check In API (CI/API), Baggage Systems, Common Use Web Service (CUWS) middleware and CAE Airport AirCentre Suite of applications.
• Implement systems changes in accordance with WestJet ITSM policies and procedures.
• Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
• Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
• May be required to work on weekends/holidays as required by airport/airline schedules.
• May be required to work on projects, conduct incident support, and conduct application certifications in Canada, the United States, Mexico, the Caribbean, the United Kingdom, Ireland, and the European Union.

Experience and Qualifications:

• Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
• Proficiency with Windows Server 2016/2019, Red Hat Enterprise Linux, CentOS Apache Tomcat, and IIS, Oracle DB, Azure Cloud, and AWS Cloud is an asset.
• Proficiency with Infrastructure as Code and DevOps methodologies is an asset.
• Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (both verbal and written), are essential in order to interact with vendors, support groups, and business groups.
• Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
• Experience working in a highly collaborative, team-oriented, environment.
• Solid understanding of ITIL processes and documentation standards.
• 3+ years in relevant technical area.
• Excellent time management skills, ability to manage multiple items
• Experience troubleshooting issues related to hardware devices like PCs, printers, scanners, etc.
• Familiar with ticketing and project management tools like, ServiceNow and ADO.
• Ability to take a proactive approach to identify problems, issues, and opportunities.
• Ability to propose solutions and new initiatives.
• Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format
• Ability to create and maintain positive relationships with operational leadership and frontline agents.
• Ability to work independently and as part of a team.
• Willingness to learn related technology and business process.
• Airline/Airport IT knowledge is nice to have.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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